Incident Management Specialist
Found in: Talent IN C2 - 3 weeks ago
about the role
We are seeking an Incident Management Specialist to join our team and lead the incident management process for our organization. The ideal candidate will have a strong background in incident management and have exposure of following responsibilities.
Shift management ITIL Process adherance Process governance 24*7 support readiness/BCP readiness INCIDENT/CHANGE/PROBLEM/Escalation Management/Roster preparation/Resource alignment/availability/Shift handover management SIP/CIP, ISO documentation Support Operations manager in all operational activities
about you
Ideala Candidate should have following skills:-
ITIL V3 Minimum 7 years experience in Process management Well experienced in team management/Shift management ISO 20K/27K awareness
additional information
Good ITIL understanding, 7-9 years of experience in ITIL process handling, team handling, shift management, Major escalation driving, ready to work in 24X7, rotational shift, ready to work in night shift
contract
Regular
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