Incident Management Specialist

Found in: Talent IN C2 - 3 weeks ago


Mumbai, India Orange Business Services Full time

about the role

We are seeking an Incident Management Specialist to join our team and lead the incident management process for our organization. The ideal candidate will have a strong background in incident management and have exposure of following responsibilities.

Shift management ITIL Process adherance Process governance 24*7 support readiness/BCP readiness INCIDENT/CHANGE/PROBLEM/Escalation Management/Roster preparation/Resource alignment/availability/Shift handover management SIP/CIP, ISO documentation Support Operations manager in all operational activities

about you

Ideala Candidate should have following skills:-

ITIL V3 Minimum 7 years experience in Process management Well experienced in team management/Shift management ISO 20K/27K awareness

additional information

Good ITIL understanding, 7-9 years of experience in ITIL process handling, team handling, shift management, Major escalation driving, ready to work in 24X7, rotational shift, ready to work in night shift


contract

Regular


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