ComUnus - Senior Application Support Lead - Incident Management

2 weeks ago


MumbaiMaharashtra, India ComUnus Technologies Pvt Ltd Full time

Job Description :


We are seeking an experienced Application Support Lead to join our dynamic team.


The successful candidate will lead a team of application support specialists and play a critical role in ensuring the stability and performance of our applications.


The ideal candidate will have 5-7 years of experience in application support, with a strong background in API management and logs checking.


Responsibilities :


- Lead a team of application support specialists, providing guidance, mentorship, and support.


- Ensure the timely resolution of application-related issues, escalating where necessary to meet SLAs.


- Collaborate with cross-functional teams, including development, QA, and operations, to drive continuous improvement in application stability and performance.


- Manage incidents and outages, coordinating response efforts and facilitating communication with stakeholders.


- Develop and maintain documentation for application support processes, troubleshooting procedures, and knowledge base articles.


- Perform regular checks on application logs, identifying and resolving issues to maintain system integrity and security.


- Monitor API usage and performance, identifying opportunities for optimization and efficiency improvements.


- Act as a subject matter expert for application support, providing guidance and assistance to team members and stakeholders.


Requirements :


- Bachelor's degree in Computer Science, Information Technology, or related field.


- 5-7 years of experience in application support, with a proven track record of leadership and team management.


- Strong experience in API management, including API monitoring, troubleshooting, and optimization

(ref:hirist.tech)
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