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Team Lead

5 months ago

Mumbai, India Quotient Consultancy Full time

JOB DESCRIPTION :

Job Title : Application Support Team Lead.

Role Description :

- Responsible for the support and maintenance of Trading, back office and other related IT applications.

- Second line support and maintenance of the IT applications and supervising role on supported application area.

- Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance.

- The activities include end user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part.

- Maintains direct vendor contact regarding third line maintenance support issues and issue tracking.

- Sets up systems and application monitoring tools for the first line maintenance service and trouble shooting.

Specific Role Responsibilities :

- Deploying and supporting applications on UAT and production environment.

- Able to solve applications related incidents/ issues.

- Liaising with other other groups/ team and vendors to solve incidents/ issues.

- Able to analyse impact of incident and communicate it to affected user areas and minimize it.

- Suggest solution to solve the root cause (the problem) of the incident/ issue.

- Working together with other teams and vendors.

- Keeps track of application changes with version control and makes sure that release management is kept.

- Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status.

- Regularly checks performance of supported applications and areas if it keeps SLA.

Skills :

- Experience : Minimum 5 years.

- Knowledge of capital market and any Securities Trading application like ODIN, Omnesys, TCS B@ncs etc.

- Capital Market sector experience.

Competencies Required (Behavioral & Technical / Functional) :

- Operating Systems : Windows, Unix/ Linux.

- Database : Oracle/ MSSQL/ MySQL.

- Web Server/ Application server : IIS/ Apache Tomcat.

- Problem solving skill.

(ref:hirist.tech)