Senior Trainer – Business Training – Pune

6 months ago

Pune, India Access Healthcare Services Full time

We're currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise. This role qualifies for free pick up and drop cab facility, medical insurance, and other social security benefits. Apply now and be a part of our dynamic team

Job Location: Pune, India Key responsibilities

  • Facilitate new hire training on English grammar fundamentals, voice and accent

  • Prepare recurring training reports to the respective training manager

  • Assist recruitment team for screening candidates on voice and accent

  • Audit frontline agents calls, record scores and observations on the call monitoring form

  • Provide feedback and coach the client partners to improve their call handling, voice and accent training

  • Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs

  • Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program

Job requirements

  • Strong interpersonal and communication skills

  • Excellent facilitation & presentation skills

  • Ability to maintain data and MIS as per training requirement

  • Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging

  • Possess good people management skills

  • Ability to create presentations for the management reviews

  • Willing to work in night shift

Qualifications

  • 2+ years of experience in voice and accent training or similar experience is preferred

  • Experience in Healthcare RCM industry is desired

  • Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage

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