Noc- Network

1 month ago


Mumbai, India Nityo Infotech Full time
•Providing advanced support to Network and assist Level 3 engineers in managing and implementing the processes.•Configure and install various network devices and services (, routers, switches, firewalls, load balancers, VPN, QoS) •Solid understanding of the OSI or TCP/IP model•Perform network maintenance and device upgrades. •Monitor performance and ensure network availability and reliability •Provide Level-2/3 support and troubleshooting to resolve issues •Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure •Select and implement security tools, policies, and procedures in conjunction with the company’s security team •Coordinate with vendors and other IT personnel for problem resolution•Acknowledge the ticket in your queue•Perform the RCA and work towards resolution.•Escalate to next level for complaints if not solved at his or her Level within 1 hr.•Update case notes with your findings and close the ticket.•Abide by all terms of Letter of Undertaking and follow the same.•Follow all admin as well as security rules and regulations of the Organization.•Report Information security incidents and weaknesses to Operations manager and CISO

Experience Required

5 - 9 Years

Industry Type

IT

Employment Type

Permanent

Location

India


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