Product Support Training Analyst

2 weeks ago

Chennai, India FE fundinfo Full time

FE fundinfo is a global leader in investment fund data and technology.  We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.    

The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client’s journey. As one of the most substantial divisions at FE fundinfo, the Client Experience department is tasked with the effective execution of projects within the company’s portfolio. Encompassing client support, data support, GFRS, managed services and the client success team, our objective is to provide unparalleled client service. The function of Client Experience is to guarantee that our clients receive the utmost value and satisfaction from our products and services. 

As an experienced Product Support Training Analyst, you will collaborate with the Client Training Consultant team to deliver engaging and effective training sessions on our product. Your role includes providing ongoing support and feedback to clients, helping them achieve their learning goals and maximize satisfaction. You will work closely with the product, sales, and customer success teams to ensure training content aligns with product features, client needs, and best practices. Additionally, you will participate in support processes to understand client needs and inform training requirements. Your insights from training activities will contribute to the continuous improvement of our product support processes and procedures.

Your key responsibilities as a Product Support Training Analyst will include:

  • Conduct live and recorded training sessions for clients on how to use our product, covering topics such as installation, configuration, functionality, troubleshooting, and updates. 
  • Work closely with the training consultants to design and develop training materials, such as slides, manuals, videos, quizzes, and FAQs, using various tools and platforms. 
  • Evaluate the effectiveness of the training sessions and the learning outcomes, using surveys, feedback forms, and analytics. 
  • Provide ongoing support and guidance to clients, answering their questions, resolving their issues, and collecting their feedback through the CRM tool.
  • Maintain and update the training content and the training platform, ensuring that they are accurate, relevant, and engaging. 
  • Collaborate with the product team, the sales team, and the customer success team to understand the product features, the client needs, and the best practices. 
  • Stay updated on the latest trends and developments in the product support and training field.

You will need the following experience and skills to join us as a Product Support Training Analyst:

  • You will have a bachelor’s degree in any field.
  • You will have a minimum 2 Years of experience as a customer support analyst as part of Service Desk/ Application/Product Support team that involves co-ordination and interaction with international (UK/US) business users via different mode of communication using a service desk tool/system.
  • You should have performed a role that involves delivering training programs, preferable for software products or technical support teams.
  • You will ideally have an excellent communication and presentation skills, with the ability to explain complex concepts in a clear and concise.  
  • You should be proficient in using various tools and platforms for creating and delivering training content such as PowerPoint, Zoom, LMS etc. 
  • You will have a general knowledge of the financial domain and specifically, fund data is an added advantage​.

By joining the team as a Product Support Training Analyst, you will be offered the following:

  • 24 days holiday
  • Paid Study leave
  • Enhanced paternity & maternity
  • Statutory benefits like PF, Gratuity, etc
  • Support to set up home office
  • Health cover with option to add family members
  • Annual health check-up
  • Meal cards
  • Full LinkedIn Learning access

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo 

  • Product Support Analyst

    2 months ago

    Chennai, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a French-speaking Product Support Analyst to join our team in Chennai.Our Client Services teams comprises of product support...

  • Digital Training Analyst

    3 months ago

    Chennai, India emerson Full time

    Job Summary If you are interested to build a career which deals with latest smart technologies such as Augmented Reality, Virtual Reality, etc., Emerson has an exciting role for you! We are looking for a Digital Training Analyst to work with our Emerson Flow Controls Team. You will be working along with the Global Digital Customer Experience team on its...

  • Product Support Analyst

    3 days ago

    Chennai, India Athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Product Support Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. This network supports the...

  • Digital Training Analyst

    3 months ago

    Chennai, India Copeland Full time

    Job Summary If you are interested to build a career which deals with latest smart technologies such as Augmented Reality, Virtual Reality, etc., Emerson has an exciting role for you! We are looking for a Digital Training Analyst to work with our Emerson Flow Controls Team. You will be working along with the Global Digital Customer Experience team on its...

  • Technology Support Analyst

    4 months ago

    Chennai, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Sr. Technical Product Support Analyst-1

    4 months ago

    Chennai, India TransUnion LLC Full time

    What We'll Bring: •Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents •Serve as escalation point for Analyst level team members by doing the following: oDrive escalated items to resolution...

  • Product Analyst

    4 weeks ago

    Chennai, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Consultant - LeanIX Product Support

    3 months ago

    Chennai, India AstraZeneca Full time

    Job Title: Consultant - LeanIX Product Support Career Level - C3 Introduction to Role: Are you ready to make a difference and motivate change in a global organization? We are seeking a LeanIX Support Analyst to work closely with the LeanIX Product Manager/Owner and both users and collaborators of the application. This role is pivotal in supporting...

  • Techical Support Analyst, Senior

    4 months ago

    Chennai, India TransUnion LLC Full time

    What We'll Bring: •Support TransUnion customers with a range of technical support needs. Less complex items at first (account management, digital certificates, basic basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations) •What...

  • IT Support Analyst

    2 months ago

    Chennai, India Athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic IT support team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users,...

  • Product Support

    3 months ago

    Chennai, India Lumel Technologies Full time

    Product Support As a Product Support at Lumel, you will be: - On-boarding and training new customers - Build & strengthen customer relationships - Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction - Have a comprehensive knowledge of the product to answer all customer related...

  • Lead Data analyst

    3 weeks ago

    Chennai, India Matrimony.com Limited (for Product Engineering division) Full time

    Title: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...

  • Lead Data analyst

    6 days ago

    Chennai, India Matrimony.com Limited (for Product Engineering division) Full time

    Title: Lead Data Analyst (Products) As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate...

  • Lead Data analyst

    4 weeks ago

    Chennai, India Matrimony.com Limited (for Product Engineering division) Full time

    Title: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...

  • Lead Data analyst

    4 weeks ago

    Chennai, India Matrimony.com Limited (for Product Engineering division) Full time

    Title: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...

  • Lead Data analyst

    3 weeks ago

    Chennai, India Matrimony.com Limited (for Product Engineering division) Full time

    Title: Lead Data Analyst (Products) As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...

  • Product Analyst

    1 month ago

    Chennai, India Tekvaly Full time

    The Product Analyst is responsible for working closely with the product team to help improve existing products and identify opportunity areas using insights from data. You will be part of the product management team and will be responsible for the planning and driving the product vision and strategy. Role & Responsibilities :- Partner with product managers...

  • Process and Comm Training Analyst

    2 months ago

    Chennai, India NTT DATA Services Full time

    Insurance Trainer for India In these roles you will be responsible for:Creates content for high-end (difficult/complex) topics.Conducts/facilitates training on high-end (difficult/complex) topics.Acts as consultant for respective service lines.Performs analysis to understand client transactions in order to create process improvements.Reviews and...

  • Process and Comm Training Analyst

    4 months ago

    Chennai, India NTT DATA Services Full time

    Insurance Trainer for India   In these roles you will be responsible for: Creates content for high-end (difficult/complex) topics. Conducts/facilitates training on high-end (difficult/complex) topics. Acts as consultant for respective service lines. Performs analysis to understand client transactions in order to create process...

  • Application Support Analyst

    2 months ago

    Chennai, India Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...