Overseas Centre Head

2 months ago


New Delhi, India HireBloc Full time
Overview:The BranchManager plays a key role in overseeing the operations andperformance of a specific branch within the organization. They areresponsible for ensuring that the branch meets its financial goalsdelivering exceptional customer service and managing a team ofemployees. The Branch Manager is essential in driving businessgrowth maintaining strong customer relationships and ensuringoperational efficiency.KeyResponsibilities:
  • Lead and manage allbranch operations and activities
  • Set andachieve sales targets and financialobjectives
  • Oversee customer service andmaintain high customer satisfactionlevels
  • Manage and motivate a team of employeesincluding hiring and training
  • Ensure compliancewith company policies and regulations
  • Developand implement strategies to increase branchprofitability
  • Build and maintain strongrelationships with customers and businesspartners
  • Analyze financial reports and takenecessary actions to improveperformance
  • Monitor and control expenses withinthe branch
  • Implement and maintain effectivesecurity and safety measures
  • Conduct regularperformance evaluations and provide feedback toemployees
  • Resolve customer complaints andoperational issues in a timelymanner
  • Collaborate with other branches anddepartments to achieve overall companyobjectives
  • Stay updated on industry trends andmarket conditions
  • Represent the branch inmeetings events and withstakeholders
RequiredQualifications:
  • Bachelor s degree inBusiness Administration Finance or relatedfield
  • Proven experience in a managerial rolepreferably in a similar industry
  • Demonstratedsuccess in achieving sales targets and businessgrowth
  • Strong leadership and decisionmakingskills
  • Excellent communication andinterpersonal abilities
  • Solid understanding offinancial management and analysis
  • Ability tomultitask and prioritize taskseffectively
  • Indepth knowledge of customerservice principles and practices
  • Proficiency inusing relevant software andapplications
  • Ability to work well underpressure and meet deadlines
  • Proven track recordof building and maintaining strong customerrelationships
  • Understanding of compliance andregulatory requirements
  • Experience in staffmanagement and development
  • Strongproblemsolving and conflict resolutionskills
  • Flexibility to work extended hours andweekends as needed

teammanagement,compliance,relationshipbuilding,prioritization,financial analysis,businessadministration,analytical skills,industry knowledge,salesmanagement,meeting representation,conflict resolution,salestargets,communication,decision-making,problem-solving,finance,securitymeasures,sales,financial management,multitasking,relationshipmanagement,customer service,regulatory requirements,softwareproficiency,interpersonal skills,performance evaluation,businessgrowth,operations management,interpersonal abilities,strategicplanning,staff management,flexibility,customer relationshipmanagement,leadership,market analysis



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