Guest Relations Associate

2 months ago


Mumbai, India AccorHotel Full time

We are looking for a dynamic Guest RelationsAssociate to join our team at Fairmont Mumbai. In this role youwill be the face of the hotel responsible for creating memorableexperiences for our guests and ensuring their stay exceedsexpectations.

KeyResponsibilities:

  • WarmWelcome: Greet guests upon arrival with a warm andfriendly demeanor providing a personalized and memorable welcomeexperience.
  • GuestAssistance: Assist guests with checkin and checkoutprocedures ensuring a seamless and efficient process whilemaintaining the highest levels ofhospitality.
  • AnticipateNeeds: Anticipate guest needs and preferencesproactively offering assistance information and recommendations toenhance their stay.
  • ProblemResolution: Act as a point of contact for guestinquiries concerns and complaints resolving issues promptly andeffectively to ensure guestsatisfaction.
  • VIPServices: Provide personalized services to VIPguests including arranging special amenities coordinating specialrequests and ensuring VIP preferences aremet.
  • ConciergeServices: Assist guests with reservationstransportation arrangements and recommendations for diningentertainment and sightseeingoptions.
  • GuestCommunication: Maintain clear and open communicationwith guests keeping them informed about hotel services facilitiesand special events.
  • RelationshipBuilding: Build and maintain strong relationshipswith guests ensuring their loyalty and satisfaction with theirFairmont Mumbai experience.
  • TeamCollaboration: Collaborate with other departmentsincluding front office housekeeping and food and beverage to ensureseamless guest experiences and resolve any issues that mayarise.

Qualifications:

  • Previousexperience in guest relations customer service or hospitality ispreferred.
  • Excellent interpersonal andcommunication skills with fluency in English (additional languagesare a plus).
  • Strong problemsolving abilitiesand the ability to remain calm and composed underpressure.
  • Exceptional attention to detail andorganizational skills.
  • Ability to multitaskeffectively and prioritize guest needs in a fastpacedenvironment.
  • Flexibility to work various shiftsincluding weekends and holidays.
  • Proficiency inusing computer systems and hotel managementsoftware.

RemoteWork :

No


EmploymentType :

Fulltime



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