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Service Coordinator

3 months ago

Sany, India RESOLUTE MANPOWER SOLUTIONS Full time
Hiring Urgently for our client companyHeidelco Medicore Pvt Ltd(ICU Critical Care Devices) at LucknowLocation:
Responsibilities1.Client Interaction:o Serve asthe primary point of contact for clients.oAssess clients' needs andrequirements.o Provide information aboutavailable services.o Handle client inquiriesand complaints promptly andprofessionally.2. ServiceCoordination:o Schedule andcoordinate service appointments.o Assignservice tasks to appropriate personnel.oEnsure timely delivery of services.o Monitorservice progress and follow up with clients to ensuresatisfaction.3. ResourceManagement:o Maintain adatabase of service providers andcontractors.o Ensure that resources areallocated efficiently.o Coordinate withvendors and suppliers as needed.o Manageinventory and supplies related to serviceprovision.4. Documentation andReporting:o Maintain accuraterecords of client interactions and servicesprovided.o Prepare and submit regularreports on service activities and clientfeedback.o Ensure compliance with allrelevant policies andregulations.5. TeamCollaboration:o Work closelywith other departments to ensure seamless servicedelivery.o Provide support and guidance toservice staff.o Participate in team meetingsand contribute to processimprovementinitiatives.6.Quality Assurance:o Monitorand evaluate service quality.o Implement andmaintain quality control procedures.oAddress any issues or discrepancies in servicedelivery.
QualificationsMustHave Excellent Microsoft Skills with Excel Formulas like VLOOKUPPivot and Data Analytics. Must be aware of Purchase Order (P/O) andBilling will be added advantage.ScienceGraduates B.Sc./B.Tech/B.E (Biomedical)/M.Sc.etc.Strong Communication skills over thecall and direct verbal communication.ServiceCoordinator experience in Electronic Devices Service andManitainance will be preferred

documentationand reporting,client interaction,excel formulas,qualityassurance,resource management,science graduates,servicecoordination,service coordinator experience,customerservice,microsoft skills,microsoft office,microsoft excel,teamcollaboration,powerpoint,strong communication skills,purchaseorder,data management,billing