Facility Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager 

Work Dynamics

How we support the Whole You :

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Strategic Planning
• Strategic review of Soft Services, Supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.

Facilities Operations

Achieve Key Performance Indicators and Service Level Agreements targets. To lead Soft services for east region To help client with Capex and Opex budgeting To plan inventory of HK and PRC and issuance of PO to vendor To prepare MIS for IFM services and submit it to client To plan activity related to Carpet shampooing, chair shampooing, Blinds R&M To prepare 52-week calendar for HK, Gym equipment’s To assist Key Account Manager for preparing MMR, QBR To provide administrative support to the Facilities Team To ensure timely and accurate completion of FM reports To coordinate for all soft services activities like HK services, Cafeteria Services, Dry and Wet pantry, Event Management, Mail Room Services, Indoor Plants, Pest Control, Carpet Shampooing and coordination with the builders Implementation of Better Place tool Soft Services To prepare duty roster of Facility executives and prepare their leave planner To take daily facility round and give inputs to Supervisor’s To have hurdle meetings with client on weekly basis and update him about cleaning activities To have monthly service level agreement meeting with vendor and rating their KPI’s To oversee vendors are following compliance norms and raise escalation in-case of non-adherence Meeting Administrative team of client and prepare MOM To follow KPI’s laid down in SLA by client and ensure it is followed To implement smart cleaning initiatives To monitor attendance of support team via technology-based apps. Housekeeping Services Ensure the 100% deployment of HK team on site Inspect the deployment and verify the attendance Shift muster has to be prepared and implemented Weekly meetings with the HK executive and assign the priorities of the day/week Daily walk through with the HK executive Ensure the deep cleaning schedules are prepared and achieved Monthly once conduct meeting with the soft services vendors and obtain their signoff on the service levels score card Sound like you? to apply you need to be:

Other Responsibilities

Oversee the Mailroom activities and provide the management support to helpdesk operators Coordinate for all internal and external events Coordinate and monitor the pest control activities on site. Preparation of Carpet Shampooing annual calendar and execute as planned Ensure the HK and Pantry consumables are adequate in stock Quarterly training for the HK teams Quarterly rewards and recognition program for HK team Coordinate with the builder for the common area maintenance Evaluate the scrap purchasing vendors and obtain approval from management before every transaction Ensure all the equipment related to soft services are in good working condition and utilized effectively Coordinate for all FM related activities during the FM absence Initiate cost savings method and process improvement on site • Ensure proper management all service contracts, including inspections and quality management of service delivery
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
• Ensuring an adequate supply of materials and service for the proper operation of the facilities

• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation

Ensure that the tender/ Quote/ RFQ documentation; evaluation of tenders; preparation of contracts takes place in accordance with the CLIENT standards.
• Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure.
• Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties

Compliance Management: -

 Follow up with Vendor partners for timely submission of compliance document, ensure the services are imparted as per compliance

Occupant Services

Ensuring quality occupant service. Specific duties may include:
• Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained
• Evaluating service response time and analysing occupant service request trends and suggestions
• Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
• Recommending continuous quality improvement practices across the sites.
• To co-ordinate and monitoring the contractor management program

Financial Performance :

• Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.

Track AP/AR, Vendor invoices, NDC’

Customer Service / Client Relationships :

• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.
• To lead by example and groom the team in achieving maximum client satisfaction level

Leadership / Staff Management :

• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the site within the account team

• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total teamwork across the across various functions

Leadership / Staff Management:
• Actively encourage an environment that supports teamwork, co-operation & performance

excellence across the region within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total teamwork across the region across various functions within the account.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

Location:

On-site –Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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