Customer Care Executive

1 month ago


Kolkata, India IIFL Finance Full time

Company Overview


At IIFL Finance, we believe in creating a great customer experience with new, modern services crafted explicitly for modern financial needs. We offer a suite of services including Gold Loan, Business Loan, Personal Loan, MyMoney, Business Loan on WhatsApp, and Gold Loan at Home. With over 6 million happy customers nationwide and a robust network of 2500+ branches in over 500 cities, we continue to be India's most reputable financial services provider.


Job Overview


We are looking for a Customer Care Executive - Gold Loan to join our team at IIFL Finance. As a Customer Care Executive, you will be responsible for providing excellent customer service to our Gold Loan customers. This is a full-time position based in Kolkata, West Bengal, India. The ideal candidate should have 1 to 3 years of experience in customer service.


Qualifications and Skills


  • Bachelor's degree in any field
  • 1 to 3 years of experience in customer service, preferably in the financial industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Ability to handle customer queries and complaints with empathy
  • Attention to detail and accuracy
  • Ability to work in a fast-paced environment
  • Flayer for sales



Roles and Responsibilities


  • Responsible for New Customer acquisition & business growth
  • Participate in field-marketing activities to improve the brand visibility of IIFL _GL branch in the proper catchment areas.
  • Handle and resolve customer queries, complaints, and issues related to Gold Loan
  • Provide prompt and accurate information to customers regarding Gold Loan products, services, and procedures
  • Assist customers in the loan application process and ensure all required documents are collected
  • Collaborate with internal teams to ensure smooth loan disbursement process
  • Maintain and update customer records in the system
  • Follow up with customers to ensure timely loan repayments
  • Handle customer escalations and provide appropriate solutions








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