Customer Care manager/ Operation Executive

3 weeks ago


kolkata, India Excelindia HR Services Full time
Job openings for customer care manager in kolkata kolkata south kolkata

Home Current Jobs Job openings for customer care manager in kolkata kolkata south kolkata

Customer Care Manager/ Operation Executive

Kolkata, Kolkata South

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Job Position : Care Manager
Location: South Kolkata
Job Type: Full-time
Salary : Hike on CTC
Department: Elderly Care
Reports To: Director of Elderly Care Services
Job Summary:
We are seeking a compassionate and experienced Care Manager to oversee the delivery of high-quality care services to ourelderly clients. The ideal candidate will be responsible for coordinating care plans, managing a team of caregivers, and ensuringthe well-being and comfort of our elderly clients.
Key Responsibilities:
1-Client Assessment and Care Planning:
Conduct thorough assessments of elderly clients' care needs.
Develop personalized care plans in collaboration with clients, their families, and healthcare professionals.
2-Care Coordination:
Coordinate and manage the delivery of care services to clients.
Schedule and assign caregivers based on client needs and preferences.
3-Team Management:
Recruit, train, and supervise a team of caregivers.
Conduct regular performance evaluations and provide ongoing support and guidance.
4-Client and Family Communication:
Maintain regular communication with clients and their families.
Address any concerns or issues promptly and effectively.
5-Quality Assurance:
Implement and monitor quality assurance measures to ensure the highest standards of care.
Conduct regular assessments of caregiver performance and client satisfaction.
6-Documentation and Reporting:
Maintain accurate and up-to-date client records.
Prepare regular reports on client progress and care services.

Experience 1 - 5 Years Salary 1 Lac 25 Thousand To 3 Lac Industry Health Care / Pharmaceuticals / Medical Qualification Other Bachelor Degree, B.A, , Key Skills Client Relationship Executive Planning Assistant Client Co-ordinator Team Manager Quality Assurance Incharge Documentation Manager walk in



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