Service Desk Management

1 month ago

Jaipur, India 2coms Full time
Hi
Thepositions below are open for one of our MNC Clients for BangaloreLocation.
About TheClient

Our Client is aglobal professional services company with leading capabilities indigital cloud and security. Combining unmatched experience andspecialized skills across more than 40 industries we offer Strategyand Consulting Technology and OperationsServices.


MustHave
Experience6Months
SalaryNegotiable will discuss overcall.
QualificationBE/BTech/BSc in IT or MSC inIT.
LocationJaipur Rajasthan (Work FromOffice)
NoticePeriod 15Days
Role:Application Tech SupportPractitioner
ProjectRole Description: Act as the ongoing interface between the clientand the system or application.
Weare dedicated to quality using exceptional communication skills tokeep our worldclass systems running.
Canaccurately define a client issue and interpret and design aresolution based on deep product knowledge.

Musthave Skills: Service Desk Management
SSI:Service Desk Voice SupportNONSSI
Goodto Have Skills :SSI:NONSSI

JobRequirements :
KeyResponsibilities :

a:L1 Service Desk Call taking profile
b:Respond to the issues reported by customers predominantly throughvoice and emails chat etc
c:Identify investigate and diagnose theissue
d:Provide resolution to customer based on inscopeprocesses
e:Followsthe incident life cycle as defined by process log the incidentcategorize and document resolve or assign the incident to relevantassignment group.
f:Achieve client and client defined targets.

TechnicalExperience :
a:Incident management and usage of ticketingtools
b:Knowledge on O365 MS OFFICE Suite Active Directory Hardware andSoftware related troubleshooting skills
c:One to three years of experience
d:Minimum one year of experience in Service Desk domain supportingglobal customers

ProfessionalAttributes :
a:Excellent verbal and written communication skills with emailetiquette and customer service skills
b:24x7 Support mostly night shifts and rotation are ONLY as perproject requirement
c:5 days working per week with two weekly offs based onroster

EducationalQualification:
a:Bachelors degree Additional Info : Flexibility to work on weekendsand Indianholidays

Requirementsa:L1 Service Desk Call taking profile
b:Respond to the issues reported by customers predominantly throughvoice and emails chat etc
c:Identify investigate and diagnose theissue
d:Provide resolution to customer based on inscopeprocesses
e:Followsthe incident life cycle as defined by process log the incidentcategorize and document resolve or assign the incident to relevantassignment group.
f:Achieve client and client definedtargets

Benefits
  • CabFacilities.
  • NightAllowance.
  • PF
  • HealthInsurances


Hi, The positions below are open for one of our MNC Client forJaipur Location. Experience - Fresher Salary - Negotiable, willdiscuss over call. Qualification - BE/BTech/BSc in IT or MSC in IT.Role: Application Tech Support Practitioner Project RoleDescription : Act as the ongoing interface between the client andthe system or application. We are dedicated to quality, usingexceptional communication skills to keep our world-class systemsrunning. Can accurately define a client issue and interpret anddesign a resolution based on deep product knowledge. Must haveSkills : Service Desk Management, SSI: Service Desk Voice SupportNON SSI Good to Have Skills :SSI: NON SSI Job Requirements : KeyResponsibilities : a: L1 Service Desk Call taking profile b:Respond to the issues reported by customers predominantly throughvoice and emails, chat, etc c: Identify, investigate, and diagnosethe issue d: Provide resolution to customer based on in-scopeprocesses e:Follows the incident life cycle as defined by process -log the incident - categorize and document - resolve or assign theincident to relevant assignment group . f: Achieve client andclient defined targets. Technical Experience : a: Incidentmanagement and usage of ticketing tools b: Knowledge on O365, MSOFFICE Suite, Active Directory, Hardware and Software relatedtroubleshooting skills c: One to three years of experience d:Minimum one year of experience in Service Desk domain supportingglobal customers Professional Attributes : a: Excellent verbal andwritten communication skills with email etiquette and customerservice skills b: 24x7 Support, mostly night shifts and rotationare ONLY as per project requirement c: 5 days working per week withtwo weekly offs based on roster Educational Qualification: a:Bachelors degree Additional Info : Flexibility to work on weekendsand Indian holidays Requirements a: L1 Service Desk Call takingprofile b: Respond to the issues reported by customerspredominantly through voice and emails, chat, etc c: Identify,investigate, and diagnose the issue d: Provide resolution tocustomer based on in-scope processes e:Follows the incident lifecycle as defined by process - log the incident - categorize anddocument - resolve or assign the incident to relevant assignmentgroup . f: Achieve client and client defined targets Benefits CabFacilities. Night Allowance. PF Health Insurances

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