Service Management

2 months ago

Hyderabad, India Virtusa Full time
Service Management - CREQ186206 Description Job Profile
This role is responsible for managing or working within a Service Management function in DBS/Technology, a GB/GF or region. This involves executing against the the relevant strategy and methodology and enabling adoption of relevant tools and processes.
This role will carry out some or all of the following activities
Providing subject matter expertise of the relevant Service Management discipline and associated processes, workflows, interactions and purpose
Responsible for operational delivery against relevant Service Management strategy, goals and targets
Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities
Promote the implementation and adoption of relevant Service Management best practice within Technology
Operate governance procedures relating to the execution and monitoring of controls
Identify, plan, execute and measure process improvements
Develop, implement and continually improve operating procedures
Prepare Managament Information for use at performance and governance forums
Support peers across Service Management to deliver functional goals in line with Technology strategy and priorities
Lead and manage Service Management resource where required, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Project Management Years of Experience 7 Qualification

Job Profile
This role is responsible for managing or working within a Service Management function in DBS/Technology, a GB/GF or region. This involves executing against the the relevant strategy and methodology and enabling adoption of relevant tools and processes.
This role will carry out some or all of the following activities
Providing subject matter expertise of the relevant Service Management discipline and associated processes, workflows, interactions and purpose
Responsible for operational delivery against relevant Service Management strategy, goals and targets
Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities
Promote the implementation and adoption of relevant Service Management best practice within Technology
Operate governance procedures relating to the execution and monitoring of controls
Identify, plan, execute and measure process improvements
Develop, implement and continually improve operating procedures
Prepare Managament Information for use at performance and governance forums
Support peers across Service Management to deliver functional goals in line with Technology strategy and priorities
Lead and manage Service Management resource where required, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team

Travel No

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