Delivery Excellence analyst

2 weeks ago

Pune, India VE3 Full time


Job Title: Delivery Excellence Analyst

 

About VE3-

VE3 provides digital transformation services leveraging the latest cutting-edge technologies, including Artificial Intelligence, Cloud (AWS / Azure / GCP), Quantum Computing, Salesforce, Data Analytics, and Software Engineering. At VE3, we believe in empowering our team. To take risks and make bold moves to create meaningful change in the world and their careers. We offer opportunities for growth, empowerment, and comprehensive training to help you reach new heights in your professional journey.



Job Summary:


A Delivery Excellence Analyst must be proactive, detail-oriented, and committed to ensuring that the delivery of services or products is performed to the highest standard. Their work directly impacts customer satisfaction and operational success, making them integral to any organisation focused on maintaining high-quality service or product delivery.

A Delivery Excellence Analyst plays a key role in ensuring the high-quality delivery of services or products in an organisation. This professional is tasked with monitoring, analysing, and optimising the processes used in the delivery of products or services to maintain and improve operational efficiency and customer satisfaction. Here is a detailed breakdown of the typical responsibilities, skills, qualifications, and experience required for a Delivery Excellence Out Analyst:

Requirements

Responsibilities

1.      Process Monitoring and Evaluation: Regularly assess the efficiency and effectiveness of delivery processes, using metrics and benchmarks to measure performance and identify areas for improvement.

2.      Quality Assurance and Control: Ensure that delivery standards are met and consistent. Implement quality control initiatives to reduce errors and improve the customer experience.

3.      Stakeholder Communication: Provide stakeholders with regular reports on process performance, improvements, and challenges. Act as a point of communication between teams to ensure smooth operations.

4.      Problem Solving and Escalation: Address any issues that affect the delivery timelines or quality, including troubleshooting problems and escalating issues to management when necessary.

5.      Training and Support: Develop training materials and provide training sessions to team members on new processes or tools aimed at improving delivery excellence.

6.      Continuous Improvement: Drive continuous improvement by initiating and implementing process enhancements and best practices in delivery. Stay updated on industry trends and use this knowledge to recommend innovative ideas.

7.      Collaboration with Project Teams: Work closely with project managers and teams to align on delivery expectations and timelines, ensuring that all parts of the organisation contribute to delivery success.

8.      Agile ways of working: Enhance the team ways of working, ensuring that everyone is trained and competent in agile methodology and using consistent processes across agile squads.

 

Skills and Qualifications

-        Analytical Skills: Strong ability to analyse data, understand trends, and make data-driven decisions to enhance delivery processes.

-        Project Management: Experience in managing projects, including planning, execution, monitoring, and closing projects.

-        Communication Skills: Excellent interpersonal and communication skills to effectively convey information to stakeholders at all levels.

-        Technological Proficiency: Familiarity with project management software and tools such as Microsoft Project, Asana, or JIRA.

-        Attention to Detail: A keen eye for detail to identify defects and areas for improvement in delivery processes.

-        Organisational Skills: Strong organisational skills to manage multiple projects and priorities efficiently.

-        Highly experienced in Agile methodology and delivery

 

Experience

-        Professional Experience: Typically, 2-4 years of experience in project management, process optimisation, or a related field is expected.

-        Educational Background: A bachelor’s degree in business administration, management, operations, or a related field is usually required.

 

Certifications (Optional)

-        Certified Project Management Professional (PMP)

-        Lean Six Sigma Certification

Certified ScrumMaster (CSM), particularly if working in an Agile environment.

Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and certification.
  • Flexible working arrangements and a collaborative team environment.


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