Solutions Lead – Merchant Acquiring

6 months ago

Mumbai, India DBS Bank Full time
Solutions Lead – Merchant Acquiring-(WD56499)

Job Purpose

The position involves strategic planning, product enhancements, process improvements, increasing acquiring channels and customer spends therein, adherence to regulatory guidelines and P&L management of acquiring channels within the consumer banking India business.

Key Accountabilities

Fulfil all responsibilities in relation to:

Thought leadership in launch of innovative offerings on acquiring channels. Market overview on competitive offerings. Manage the P&L responsibility for acquiring channels. Improve levers such as merchant onboarding / spends on acquiring channels / transaction volume and average transaction size through campaigns and partnerships. Collaborate with relevant internal and external teams to achieve same. Manage the Branch / Cluster / Regional growth of onboarding across acquiring channels and quality of transactions. Launch of market-leading features, enhance the features of the existing product. Broaden product offerings to maximise our share of spends amongst customers. Business SPOC for internal & external audit and ensuring a minimum rating of “Satisfactory” on all such audits.

Job Duties & responsibilities

Tracking key acquiring channel KPIs. Work with the campaign management team to launch various campaigns to increase spends. Adherence to Ops, Control Groups and Technology Requirements. Tracking increase of transactions and resultant growth in revenue Manage the growth of acquiring channels amongst Current Account / C-LAP and relevant Individual bank customers - P&L responsibility – Onboarding numbers / Spends / Revenues / Costs. Launch of new product propositions on acquiring channels. Managing the relationship of external stakeholders such as onboarding and servicing partner, outsourced switch partner, product enhancement partners, Payment network etc.

Required Experience

10 - 15 years in management of acquiring channels in established banking / financial services firms. Experience in human centric design on customer journeys. Proficiency in MS Excel / Power Point.

Education / Preferred Qualifications

MBA/Post Graduate in the relevant field

Required core competencies

Understanding of product management function Project management experience / Strong execution focus Stakeholder engagement / management skills Great communication skills Self-driven, ability to work in a fast paced & ambiguous environment

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