Trainee- Clerical Marker
4 weeks ago
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title : Trainee Clerical Marker
Purpose of job:
To do assessment of various modules of an English Language Proficiency Exam.
Role context
A back-office process with 24*7 operations in Noida (NCR). The role is required to work in team. The overall process size is approximately 200 resources. Operations in three shifts. Assessment of modules of an English Language Proficiency Exam. This is a secured process where access to personal belongings and mobile phones or any other electronic devices is not allowed. The placement for this role is based on a comprehensive certification process and clearance of Background checks.Main opportunities/challenges for this role
Assessment of various modules of an English Language Exam (either soft or hard copy) High attention to detail to ensure right marking of each paper. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary Follow up on enquiries where necessary. Complete the logs, update necessary data sheets. Ensure hourly transaction targets are met with high quality standards. Read, understand, and comply with the information security policies Raise incident / blow whistle when observe any noncompliance to information security policiesQualifications
Graduate
Role specific knowledge and experience
Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test) Good Computer (MS office) and keyboard handling skills Understanding of BPO processes, reporting, MIS etc. 0 - 3 years’ experience in a BPO environmentFor fresher – Proficient in English Communication Skills – both verbal and written
For experienced – Experience in Backend BPO process where customer communication was a part of the role.
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