Executive - Examiner Onboarding

2 weeks ago

Mumbai, Maharashtra, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: Executive – Examiner Onboarding

Purpose of job:

Work closely with Global Marking Support team for providing support to to recruitment queries and Examiner Hubs in ensuring that the Hubs operate effectively and consistently. The post holder will ensure that all processes in the Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny.

Experience areas:

Able to simultaneously manage tasks for multiple processes Ability to adapt quickly to different IT systems Be proficient with Microsoft office, especially excel and outlook Have great interpersonal and communication skills to conduct effective working relationship with the key stakeholders Be Versatile. A big part of the Marking function is the willingness to help one another even though it may fall outside of the job description Motivated self-starter who must be eager to learn and develop as the role expands Individual will be required to contribute to BCMS objectives in service delivery.

Knowledge of:

Essential

Demonstrable experience in IELTS or any other exams delivery/administration Demonstrable experience in customer service oriented role-comfortable speaking on the phone Demonstrable experience of working to tight, and immovable deadline Proven record of having excellent organisation skills Proven record of keeping clear and concise notes of any communication made with Examiners. Minimum 2 years and maximum 3 years of experience in training resources or IELTS backend operations. Demonstrable knowledge of PSN rules.

Desirable

Demonstrable experience of working as part of a dispersed team to deliver a service Demonstrable experience of reacting positively to change

Accountabilities, responsibilities and main duties:

(including people management and finance)

Accountabilities:

Service delivery

Implements a range of standardised, operational procedures and systems to plan work or schedule based on management information to ensure milestones are met. Receives instructions and requests from Examiner Standard Managers, Global Marking Support Manager, Senior Examiners and Examiners, and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logistical support to enable the delivery of high quality services to a range of Examiners Liaises and works in or with operational team, where or when the need arises to ensure the effective and smooth delivery of result.

Customer service

Manage Global Hub Examiner Recruitment inbox and respond to queries within 48 hours Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of queries from Examiners, coordinating input from other colleagues in the Marking Function. Ensures the customer is kept informed throughout the process. Focuses on delivering excellent customer service throughout all tasks, projects and processes

Relationship & stakeholder management

Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery. As required, supports senior colleagues in the Global Marking Function in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected.

Risk & compliance

Adheres to regulatory and internal procedures and obligations Ensures the accurate and timely production and delivery of materials for training and standardisation of Examiners and Clerical Markers.

Analysis & reporting

Uses standard procedures and templates, updates and regularly reports on key management information to the Global Marking Support Manager Ensures that all data and databases are up-to-date and accurate to support senior managers in making timely and effective business decisions that respond to operational needs.

Commercial & resource management

Operates and runs regular reports for approval of examiner timesheets, marking completion and other reports as deemed necessary by senior managers within the team, to enable effective budget and resource management for the team.. Actively seeks to maximise value for money when booking meeting and training venue for Examiner meetings and training sessions.

Leadership & management

Plans and prioritises own work activities, which span across the Global Marking Function, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Likely to support the management of day to day performance of Examiners, dealing with sickness, disciplinary issues to ensure high quality service delivery is maintained at all times. Tasks and coordinates Examiners to complete activities in accordance with agreed marking deadlines.

Qualifications:

Required:

Graduate

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