Senior Principal Consultant – Account PMO

2 weeks ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant – Account PMO

In this role, the primary responsibility includes around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world.

Responsibilities

·Responsible for end-to-end technology project management

·Play an important role in establishing presence.

·Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program

·Partnering with Customers and Internal stakeholders on effective CM (change management)

·Participate in governance meetings for operational performance reviews

·Collaborate with Customer team to resolve any operational challenges

·Manage/handle escalations, proactively engage resources to address issues and resolve.

·Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives

·Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization

·Works to develop and sustain Client Relationship & Trust

·Identifying and eliminating root cause barriers to accuracy, productivity, and quality

·Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team

·Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer

·Evaluate and provide advice on delivery and management tools for in scope services

·Provide research assistance for innovation with new technologies and potential process optimization

·Provide business case assistance and preparation, as required and agreed

·Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate.

Qualifications we seek in you

Minimum Qualifications

·BE/ B Tech/ MCA/M Tech

Preferred Qualifications/ Skills

·Production Support of Insurance Apps under SLA/KPI ambit 

·Coordination with Cross Functional teams, vendor teams, Business Owners, Infrastructure & Cloud team

·Execution of Transformation, Integration & Automation Programs/ Projects 

·Experience on JIRA/ Remedy tool 

·Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request

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