Program Manager
1 month ago
This role is for Program Manager – Installments, within Amazon Pay’s credit and lending team. The role will drive key initiatives to help scale the installments program and will also manage horizontal capabilities (for e.g. Credit Insurance, KYC) across Amazon Pay Credit and Lending programs.
Key job responsibilities
We are looking for an experienced Program Manager who is customer centric and data-driven. The role requires collaboration with key external stakeholders (banks, sellers) and internal stakeholders (product managers, category managers, bank alliance partners) to provide best-in-class installments and consumer durable loans experience for our customers.
The key responsibilities for this role are:
1. Drive execution and scale of various installment programs including credit card installments, Debit card installments, Card-less EMIs and new form factors like EMI on UPI.
2. Work with ecosystem partners including brands, sellers and lenders to provide No Cost EMI options to customers.
3. Work with Insurance partners to create insurance on installment options for customers, helping them protect against exigencies during loan period.
4. Drive installment related inputs during key sale events enabling customers to benefit from a choice of affordable financing options.
5. Conduct periodic benchmarking exercise to ensure Installment options on Amazon are best in class. Help Product and category teams in execution of No Cost EMI promotions and reconciliation of outstanding dues from sellers and lenders.
6. Own leadership communication on status of key inputs and program initiatives
About the team
Credit and Lending team at Amazon Payments focuses on solving credit and affordability needs of the customers. We focus on building the most rewarding and most affordable payment instruments for customers while ensuring reliable and trusted payment experience.
Credit and Lending business at Amazon Pay serves 1cr+ happy customers through the Amazon Pay Credit card and Amazon Pay Later programs. The Amazon Pay Credit card is the largest co-brand credit card program in India.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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