Program Manager
1 month ago
Key Responsibilities
This role sits in the Program Office which is a part of the international delivery operations team -the team responsible for handling of end-to-end journey of the learners.
A program manager owns the entire life cycle of a cohort of learners, from the enrolment to thecompletion of the program journey. Learners are working professionals from across the globe,aspiring to upskill in new age / digital competencies, like data analytics, data science, artificialintelligence et. al.
In this role of a Program Manager, one has to,
Be the first point of contact for participants for any queries, and provide necessary supportfor all the needs within the scope of program offerings, in a timely mannerFoster meaningful relationships with participants, understand their needs & preferences,and deliver a personalised experience Drive all the Program Office responsibilities around scheduling & delivering programactivities, including but not limited to, online sessions, webinars, evaluations, grading,presentations, etc. This will require engagement with a variety of internal and externalstakeholders like senior managers, academicians, industry professionals et. al.Monitor, diagnose and drive interventions around participants’ performance andengagement during the program journey to ensure each participant has a great experienceand achieves learning outcomes.Contribute to organisation building by identification, development and implementation ofprocesses for efficient and effective program managementQualification:
We are looking for people who believe in learning for life and care about impacting lives througheducation, and who can do all this while having a lot of fun and learning in the process.Excellent oral and written communication skillsAbility to hold meaningful conversations with senior professionalsProblem-solving - good aptitude and the ability to identify problem areas and proactivelyprovide solutionsAbility to learn fast and work in a fast-paced environmentPrior experience in handling international clients/customers would be an advantageExcellent work ethic - those who work for a reason and not just to check boxes - thosewho are inspired by the vision of impacting the world through educationWork Shift: 4 PM to 1 AM (US Shift)
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