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Senior Associate, Production Services Application Support Analyst
3 months ago
CLIENT OPERATIONS MANAGER
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of CLIENT OPERATIONS MANAGER to join our TECHNOLOGY SERVICES GROUP team. This role is located in PUNE, INDIA –HYBRID.
- In this role, you’ll make an impact in the following ways:
- Exceed client expectations by using product, technical and client expertise to effectively solve client issues in a timely manner.
- Coordinate investigations and responses by the Global Support and Services. Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.
- Develop in-depth knowledge of client business and operational workflows by working closely with client operations and production teams. Contribute knowledge of client business practices to overall Eagle knowledge management (KCS articles, test cases, etc).
- Engage in early stages of client lifecycle to share ownership of key implementation decisions; influence decisions with an eye towards post-implementation operations and long-term client success. Maintain ownership of decision logs after implementation.
- Effectively advocate on behalf of client needs to GSS leadership.
- Understand and contribute to the immediate and 3-month horizon needs and objectives of clients. Own current client temperature and work closely with client Relationship Manager on mid-range client goals.
- Maintain daily communication with client A and B levels.
- Proactively identify opportunities to increase client satisfaction and overall value of Eagle suite (training, new projects, sales opportunities, etc).
To be successful in this role, we’re seeking the following:
- BA in Finance, Accounting or IT
- 5-7 years of experience in the investment, private wealth and/or financial services industry.
- Excellent communication skills.
- Self-motivator with a strong work ethic, initiative, critical and strategic problem-solving skills.
- Detail-oriented with strong organization skills.
- Must be able to quickly gather and analyze data.
- Excellent multi-tasking skills with the ability to thrive in a dynamic working environment.
- Collaborative interpersonal skills; ability to work within teams.
- Proven ability to build strong relationships, both with colleagues and with internal and external clients.
- Expertise in the investment management industry.
- Experience using Eagle products is preferred.
- Flexibility to support market hours and do some after-hours work when necessary.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
