Senior Solutions Analyst Business Analyst

2 days ago

Pune, India MASTER MIND CONSULTANCY Full time

Senior Solutions Analyst

Job Description:

Services & Solutions is an internal global shared services organisation responsible for delivering centralised and standardised HR services from a number of geographical delivery centres as appropriate footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process experts dedicated to delivering the best customer experience.

This purpose of this role is predominately to support the innovation of P&C (People and Culture) technologies and platforms. The role needs to keep up to date of the exciting new features and products being offered by our SaaS providers and present opportunities to improve our existing process and technical landscape. You will be at the heart of an evolving technical landscape gaining experience of HR technologies and processes seeing firsthand how they can release creativity. It will be a fastpaced and challenging environment with changing HR requirements giving you insights and handson experience of powerful functionality.

Key Accountabilities:

Provide innovative solutions to both current and future business challenges:

  • Keep up to date with the core SaaS platform updates and the associated feature deployment roadmap with a view to recommending where can demonstrate new features

  • Where applicable participate in key SaaS platform user groups

  • Benchmark bp People and Culture systems and processes against other users and make recommendations where we can improve our ways of working

  • Support the wider solutions team by promoting innovative thinking and participating

Safeguarding the integrity of our solutions whilst championing innovation:

  • Configure People and Culture systems to meet simple and complicated business requirements whilst ensuring that all standards frameworks and practices are closely adhered to.

  • Gatekeep the solutions in scope in a proactive manner continuously question and challenge view points that go against principles / integrity of the solution. For this be highly involved and understand all the impacts in BAU or project activity

  • Ensure that platform configuration is tested through the mandated test cycles and processes and thereby ensuring no production defects

  • Supporting with system patch activity and the ongoing release management process

  • Support change management activity by working closely with the change management team and the services delivery teams

  • Develop and present appropriate recommendations to partners and run show and tell sessions

  • Identify areas for process and system improvement ensure that technology is embraced at all point if the process to deliver the most costeffective service

  • Apply agile practices and principles to maximise business value and continuously improve the delivery of the right customer outcomes

Essential Experience and Job Requirements:

Actively working to develop capability in line with the HR Capability Framework with an equal blend of EQ IQ and drive.

Technical Capability

  • A good level of knowledge of Microsoft Office products is expected

  • Problem solving skills demonstrated through experience

  • Numeracy & analytical thinking able to quickly and effectively analyse data to provide business insights

Business Capability

  • Working experience of project and analysis techniques and supporting tools for requirement definition and documentation

Interested can contactOR email resume to

Senior Solutions Analyst,Business Analyst,BRD,FRD,Business Requirements,People & Culture,HR,HR services,HR Capability Framework,Human Resources applications

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