Hiring Senior Coordinator

1 month ago

Mumbai, India Hapag-Lloyd AG Full time
Hiring Senior Coordinator - Quality at Hapag-Lloyd AG | softgarden View job here Hiring Senior Coordinator - Quality
  • Full Time
  • Andheri East, Mumbai, Maharashtra, India
  • Hybrid
  • With Professional Experience
  • 5/14/24

Main Objectives of this position:

Monitoring and auditing calls/emails for assigned employees.
. Provide feedback to users/supervisors basis the audit observation (transactional).
. Training needs to be identified.
. Make recommendations for improving quality services.
. Conduct periodical calibration sessions with businesses to plug process/knowledge gaps.
. Implement and monitor scripts to assess functionality, reliability, performance, and quality of service.
. Collaborate with the training team for refreshers.
. Using Quality Dashboard to compile and track performance at the individual level and share feedback (performance trajectories).
. Reports and Dashboards

 

Qualifications and Technical Job Requirements:

3-5 years of proven track record in the Customer Service (transportation Industry) with an emphasis on managing (Booking/Documentation/Imports).
. Good knowledge of tools such as FIS/ Salesforce
. Degree/ Education in Finance/Economics/Mathematics/Statistics.
. Training experience desirable.
. Knowledge of excel and experience with Data analysis.
. Excellent stakeholder management skills.

Success Criteria for Position:

Communication/Organization Skills
. Attention to detail.
. Good Coaching and communication skills
. Expert problem resolution, Time management, and Planning skills.
. Excellent command of written and spoken English, and analytical work approach.
. Self-motivated and organized.
Values/Behaviors
. Leadership skills
. Positive attitude
. Proactive
. Energetic and good team spirit
. Enthusiasm
. Commitment to task
. Multitasking

Mit einer Flotte von 258 modernen Containerschiffen und einerGesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine derweltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent.Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU –inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehrals 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den FahrtgebietenTransatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu denführenden Anbietern.

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