Database Administrator Senior SQL Server

6 months ago

Pune, India Gentrack Full time

Purpose of Role:

PEO (Platform Engineering and Operations) is responsible for the engineering and operations towards the platform (infrastructure) of Gentrack’s core products Junifer and Velocity on a global scale.

The team are based in the APAC, and EMEA regions and work together as a logical group to develop, build, test, deploy, operate, and manage hosted solutions for our customers.

In the role of Database Administrator Senior SQL Server, you will be applying your specialist technical expertise and experience in SQL Server to ensure our databases are maintained and optimized using best practice in operational excellence, performance efficiency, security, reliability, and cost.

You will hold a central role in assisting with escalations for troubleshooting, resolution, root cause analysis and preventative action towards customer database issues. Where required, you will mentor and collaborate other DBAs and engineering staff across the business to ensure as a team that we meet our service goals.

You will be based from India, working to UK business hours, collaborating and supporting the customers and Gentrack teams in the UK.

Principal Responsibilities / Accountabilities: 


Engineering

• Contributing within scrums including roadmaps, sprint planning, and retrospectives as part of the PEO team.

• Taking a technical lead on developing, building, and testing activities for platform architectures with a focus on database technologies.

• Creating, updating, and reviewing documentation of engineering processes, procedures, and system information relating to database activities.

• Performing auditing, reporting, and other governance activities to uphold engineering standards and compliance of database technologies.

• Identifying opportunities for engineering improvements.

• Completing engineering proposals for analysis and decision making.


Operations

• Taking a technical lead on deploying, operating, and managing activities related to platforms for database technologies.

• Creating, updating, and reviewing documentation of operations processes, procedures, and system information relating to database activities.

• Performing auditing, reporting and other governance activities to uphold operations standards and compliance of databases technologies.

• Identifying opportunities for operational improvements.

• Completing operations proposals for analysis and decision making.

• Responding to database related platform incidents, performing technical investigations, resolutions, and reviews.

• Pro-actively monitoring and maintaining service health and performance of databases.

• Be a point of escalation for the on-call support rota to uphold 24/7 customer platform support.

• Participating in scheduled work out-of-hours and standby support coverage on occasion.


Customer Focus

• Placing the customer and the success of the business at the centre of all thought, analysis, response, and decision making.

• Engaging with and supporting internal teams, third parties and customers through effective and appropriate channels.

• Representing the business as a database technical specialist in direct communication with customers on occasion.

Technical Experience and Skills


• Minimum of 7 years of experience in a similar role as a Database Administrator using SQL Server.
• Working within ITIL service management frameworks and developing process improvements.
• Working within agile methodologies with scrum teams, sprints, and kanban boards.
• Working within a Dev-Sec-Fin-Ops culture and practice.
• Technical skills.
o Advanced SQL Server 2016+ Standard or Enterprise Edition.
o Basic system administration of Windows Server 2016+.
o Basic networking understanding of TCP/IP, DNS, and firewalls.
o Basic AWS cloud administration, RDS is desirable.
o Basic Atlassian service use of JIRA and Confluence.
o Basic source control of Git, Bitbucket is desirable.

Person Specification: 


Personal Attributes

• Excellent interpersonal skills demonstrating a positive, reasoned, confident, and approachable attitude to others.

• Excellent team player, supporting others and delegating work.

• Pragmatic in approach to work and able to manage multiple work streams with competing priorities.

• Excellent troubleshooting skills, working through issues logically.

• Excellent attention to detail.

• Self-aware of knowledge gaps and when to seek help from colleagues.

• Using initiative and proactively progresses each using best practice.

• Identifying opportunities for continuous improvement and minimising risks.

• Sharing knowledge through collaborative working and documentation.

• Mentoring and helping develop less experienced and knowledgeable colleagues.

• Enjoys challenges and sees them as opportunities.

• Is keen to learn and develop technical and process framework knowledge.

• Open minded, consultative approach. Effective at listening and articulating opinions in a professional capacity.

• Comfortable with asserting own views and challenging others as well as being challenged by others.

• Has a flexible working attitude and recognises some ‘give and take’ is required with the business.

Qualifications / Education

Essential qualifications or equivalent experience:

o MCSA Microsoft SQL 2016 Database Administration

Desirable qualifications or equivalent experience:

o AWS SysOps Administrator Associate

o MCSA Windows Server 2016

o ITIL v3/4 Foundation

Competency Description: 

1= Low & 5 = High or NA if not applicable


Adaptability
Maintaining effectiveness when experiencing changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Level 3


Analytical Thinking
Understanding a situation and its pieces, analysing its make-up, and reaching logical decisions on a rational basis.
Level 4


Building Partnerships
Identifying opportunities and taking action to build relationships both within the organisation and externally to achieve common goals.
Level 3


Coaching/Leading
Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas.
Level 3


Communication
Clearly conveying information and ideas through a variety of media in a way that engages people and helps them understand and retain the message.
Level 4


Customer Focus
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Level 3


Decision Making
Using effective approaches for choosing a course of action or developing appropriate solutions and taking action that is consistent with available facts, constraints, and probable consequences.
Level 3


Developing Others
Planning and supporting the development of people’s skills and abilities to better fill current or future job/role opportunities.
Level 2


Planning and Organising
Establishing courses of action for self and others to ensure that work is completed efficiently.
Level 4


Process improvement & Innovation
Improving existing conditions and processes; identifying opportunities, implementing solutions, and measuring output.
Level 3

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