Operations Manager I
1 month ago
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement. Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements. Attend business reviews with the client.
Key skills and knowledge.
Healthcare Experience is mandatory. Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback. Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal. Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment. Demonstrated ability to mentor, coach and provide direction to team members.
Educational qualification – Graduation
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr
Language Requirements:
Time Type:
Full time
-
Operations Manager I
2 days ago
gurugram, India Concentrix Full timeDescription The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement...
-
Operations Manager I
4 weeks ago
gurugram, India Concentrix Full timeDescription Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: ...
-
Manager - Operational Risk
2 months ago
Gurugram, India Max Life Insurance Full timePosition Manager - Operational Risk Incumbent - Department Enterprise Risk Management Function Risk Management Reporting to AVP- Operational Risk Manager (Band 3) Band 4 Location HO Team size (D/I) Nil
-
Manager - Operational Risk
4 days ago
Gurugram, India Max Life Insurance Full timePosition Manager - Operational Risk Incumbent - Department Enterprise Risk Management Function Risk Management Reporting to AVP- Operational Risk Manager (Band 3) Band 4 Location HO Team size (D/I) Nil
-
Manager - Operational Risk
2 months ago
gurugram, India Max Life Insurance Full timePosition Manager - Operational Risk Incumbent - Department Enterprise Risk Management Function Risk Management Reporting to AVP- Operational Risk Manager (Band 3) Band 4 Location HO Team size (D/I) Nil
-
Assistant Vice President, VBS Operations, India
2 weeks ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...
-
Assistant Vice President, VBS Operations, India
2 weeks ago
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
Assistant Vice President, VBS Operations, India
2 weeks ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...
-
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...
-
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...
-
Manager-Sales Operations
2 weeks ago
gurugram, India Moody's Full timeMoody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions....
-
Manager-Sales Operations
2 weeks ago
Gurugram, India Moody's Full timeMoody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. ...
-
Lending Operations Manager – Mortgage
3 weeks ago
Gurugram, India Arting Digital Private Limited Full timePosition Title- Lending Operations Manager – Mortgage CTC- 40-55kExperience-3-4 yrLocation-GurgaonWorking Mode- On-sitePrimary Skiils- Property Loan,Mortgage, Home Loan, Loan Against PropertyQualifications-AnyJOB...
-
Senior Manager- I&L Sourcing
1 month ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Senior Manager- I&L Sourcing
1 month ago
Gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Senior Manager- I&L Sourcing
4 days ago
Gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Senior Manager- I&L Sourcing
4 days ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Lending Operations Manager – Mortgage
3 weeks ago
Gurugram, India Arting Digital Private Limited Full timeJob DescriptionPosition Title- Lending Operations Manager – Mortgage CTC- 40-55kExperience-3-4 yrLocation-GurgaonWorking Mode- On-sitePrimary Skiils- Property Loan,Mortgage, Home Loan, Loan Against PropertyQualifications-AnyJOB...
-
Credit Operations Manager – Mortgage
2 weeks ago
Gurugram, India Arting Digital Private Limited Full timePosition Title-Credit Operations Manager – Mortgage CTC- 40-55kExperience-3-4 yrLocation-GurgaonWorking Mode- On-sitePrimary Skiils- Property Loan,Mortgage, Home Loan, Loan Against PropertyQualifications-AnyJOB...