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Customer Service Executive

2 months ago

Mumbai, India PEOPLEOCITY LLP Full time

Position            - Customer Service Executive

Classification   - Voice / Domestic / Travel / Ticketing Operations

Reports to        - Team Leader Customer Service / Manager

Education        - 12th Pass minimum, graduates preferred

Location          - Borivali West

Shifts               - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am)

Days working  - 6 days working

Job description

  •            Assist members with understanding program benefits and consult them on travel portal inquiries
  • ·          Resolve questions and be able to process all travel inquiries
  • ·          Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
  • ·          Field inbound calls or make outbound calls for the majority of your shift
  • ·          Personally, responsible for individual customer satisfaction and resolution
  • ·          Collaborate with team members, partners to ensure resolution
  • ·          Manage loyalty related questions from clients
  • ·          Update CRM internally
  • ·          Able to take email, chat and voice requests from clients



Requirements
  • ·         Travel, Tourism / Hospitality experience required
  • ·         Minimum 1 year of experience in a call center environment
  • ·         Good communication skills with fluency in English
  • ·         Experience servicing a Domestic customer base
  • ·         Airline, Travel and Resorts experience required
  • ·         GDS Travel Software experience required
  • ·         Should be able to read fare Rules & Penalty.
  • ·         Able to learn new process quickly and adaptable to change
  • ·         Comfortable making outbound and taking inbound calls