Manager, Training
4 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Manager, Training
In this role, you shall be responsible for leading the agenda on solutioning on new deals from a Training & Transactional Quality Standpoint. You will be expected to be focused on Knowledge Transfer, Management & Retention of the New Deals for Our Hi-Tech Clients. Also, you will be expected to be focused on leading the effort on Transactional Quality.
Responsibilities
Be the primary point of contact for New Businesses with respect to Training & Product Changes / Polices related matters
Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
Execute Classroom Observations & make changes to contribute on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
Be a part of TTTs / major process revamps & design/revisit framework for Quality as & when required
Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
Liaison with the Trainers to understand TNI/TNA
Design & Execute Quality Framework to ensure a surprise free transactions processing
Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads
Qualifications we seek in you
Minimum qualifications
Graduate (any stream)
Preferred qualifications
Previous experience in Training
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