Problem Manager

2 weeks ago

Hyderabad, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

As a Problem Manager, you will be responsible for tracking and coordinating production incidents, defining production incident mitigation strategies, reporting production incident trends to engineering leadership and other key company stakeholders, and developing best practices for the engineering team to follow. In this role, you’ll work with global teams across Major Incident Management to ensure a world-class customer experience while resolving high-stakes incidents, and writing Incident Reports.

Working at NTT

Desired Skill :

· Good written communication skills.

· Problem solving skills.

· Open to work on shifts.

· 4-8years of relevant experience.

Job Description :

• Manage a reactive and proactive, end-to-end Problem Management Process. • Institutionalize ITIL best practices in the area of Problem Management, resulting in consistent execution of Root Cause Analysis, Corrective Actions and Preventative Actions. • Ensure critical Problem Management IT Information Library (ITIL) processes are optimally designed, executed, and managed across the service life cycle. • Provide reporting of metrics for Problem Management process, showing areas of accomplishment, opportunities for continual improvement. • Candidates should be knowledgeable about Problem Management processes, including Root Cause Analysis, Known Error, and Major Incident Review. • Directly work with teams for RCA investigation and identification of root cause. • Analyze the cause of the reoccurring incidents by following the problem management methodologies. • Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed.

· Additional Job Description

Additional Job Description

What will make you a good fit for the role?

· Seasoned and experienced professional

· Has full understanding of specialisation area

· Resolves wide range of issues in creative ways

· Fully qualified, career level, career journey-orientated

· Uses good judgement in selecting tools and methods to solve problems

· Networks with senior internal and external people in own area of expertise

· Receives little instruction on day-to-day work, receives general instructions on new assignments

Academic Qualifications and Certifications:

· Typically requires extensive related experience with a bachelor’s or equivalent degree

· Relevant Certification beneficial

Skills Summary

Incident Management, Incident Resolution, Information Technology Infrastructure Library (ITIL), Knowledge Management, Service Delivery, Service Level Management, Troubleshooting

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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