Treasury Services Billing Operations

2 weeks ago

Mumbai, India JPMorgan Chase & Co. Full time

Treasury Services (TS) Billing Operations  supports the end to end billing process for the Global business units within CIB Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.

Job Summary:

The TS Billing member is expected to learn and be immersed with all the production sub-processes within TS Billing. These productions sub-processes include but are not limited to the following: Billing Intake (Workflow), Billing Set-up and Maintenance (Critical Entry), Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments), Billing Research and Queries (Research), Data Feed Management (Interface/Capture), Project and Change Management

Job Responsibilities:

Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations

Required Qualifications, Skills and Capabilities:

Bachelor’s degree required 1+ years of customer service experience 6+ months of computer software systems experience including Microsoft Office Strong analytical skills and process oriented Exhibits solid risk and control understanding Ability to provide professional and interpersonal communication when interacting with others Flexible and adaptive to constant change Must be fluent in verbal, written and conversational English  Must be able to multi-task Knowledge of billing services / payment processing industry, is preferred

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