REF40592I - Incident Management- AM - EIT

Job Description• Driving the efficiency and effectiveness of the incident management process• Monitoring the effectiveness of incident management and making recommendations for improvement• Ensuring notifications and escalations for major incidents are adhered to as defined in the major incident management process.• Manage recovery actions and IM...

Job Description• Driving the efficiency and effectiveness of the incident management process• Monitoring the effectiveness of incident management and making recommendations for improvement• Ensuring notifications and escalations for major incidents are adhered to as defined in the major incident management process.• Manage recovery actions and IM...

Description and RequirementsThe ability to manage and coordinate incident response efforts. must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in high-stress situations.Strong technical knowledge of...

Description and Requirements The ability to manage and coordinate incident response efforts. must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in high-stress situations. Strong technical...

and RequirementsThe ability to manage and coordinate incident response efforts. must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in high-stress situations.Strong technical knowledge of information...

Description and Requirements The ability to manage and coordinate incident response efforts. must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in high-stress situations. Strong...

Description and Requirements The ability to manage and coordinate incident response efforts. must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in high-stress situations. Strong technical...

Job Description : Position Purpose : Change Management, Incident Management, Problem Management as per SLAs Audit related to ITSM MIS, regulatory Reporting Direct Responsibilities : Incident, Change, problem management as per the SLAs and as defined in the procedures Logging all relevant Change/incident/Problem/service request details, allocating...

Short Description · Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts; · Manage the process of the service restoration or impact reduction; · Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management; ·...

Short Description · Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts; · Manage the process of the service restoration or impact reduction; · Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service...

Job Description:This role manages Severity or Major Incidents that are impacting the client on production or financial environment. The Major Incident Manager (MIM) is expected to manage and take the leadership/Ownership of the incident and coordinate all the action plans, ETAs, follow-ups required to accelerate the recovery process and mitigate the Business...

Job Description: This role manages Severity or Major Incidents that are impacting the client on production or financial environment. The Major Incident Manager (MIM) is expected to manage and take the leadership/Ownership of the incident and coordinate all the action plans, ETAs, follow-ups required to accelerate the recovery process and mitigate the...

The Cyber Incident Response Manager manages all aspects of technical incident response from initiation to conclusion. The manager will assess the nature of the incident and determine what resources are needed to resolve the situation and restore services. The manager is expected to coordinate all efforts to contain and resolve the incident, lead...

The Cyber Incident Response Manager manages all aspects of technical incident response from initiation to conclusion. The manager will assess the nature of the incident and determine what resources are needed to resolve the situation and restore services. The manager is expected to coordinate all efforts to contain and resolve the incident, lead...

Company Description **WNS (Holdings) Limited (NYSE**: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Job Description :Position Purpose :Change Management, Incident Management, Problem Management as per SLAsAudit related to ITSMMIS, regulatory ReportingDirect Responsibilities :Incident, Change, problem management as per the SLAs and as defined in the proceduresLogging all relevant Change/incident/Problem/service request details, allocating categorization and...

Job Description :Position Purpose :Change Management, Incident Management, Problem Management as per SLAsAudit related to ITSMMIS, regulatory ReportingDirect Responsibilities :Incident, Change, problem management as per the SLAs and as defined in the proceduresLogging all relevant Change/incident/Problem/service request details, allocating categorization and...

Job Description : Position Purpose : Change Management, Incident Management, Problem Management as per SLAs Audit related to ITSM MIS, regulatory Reporting Direct Responsibilities : Incident, Change, problem management as per the SLAs and as defined in the procedures Logging all relevant Change/incident/Problem/service request details, allocating...

Job description: Major Incident Manager (IC Role)This role manages Severity or Major Incidents that are impacting the client on production or financial environment. The Major Incident Manager (MIM) is expected to manage and take the leadership/Ownership of the incident and coordinate all the action plans, ETAs, follow-ups required to accelerate the recovery...

Job DescriptionKey points:24/7 Rotational shift – No fixed weekend offsWork from Office onlyGood Communication – Verbal & WrittenCandidates should be female onlyRigorous monitoring of Omni channel platform for calls/ mails/ chats to maintain quality and availability.Provide frontline support to the users via joint calls with functional SMEs for prompt...