Senior Associate- Client Solutions
3 months ago
SeniorAssociate Client Solutions works directly to support and manageproject inquiries coming from our Financial Services client firmsbased in the region. The Senior Associate Client Solutions isresponsible for coordinating and executing short and midterm clientprojects andactivities.
Asa Senior Associate within the Client Solutions team you will be apivotal member of our client service function responsible forunderstanding and addressing the unique needs of our clients. Youwill collaborate closely with our sales teams project managers andsubject matter experts to deliver exceptional service and value toour clients. This role requires a blend of strong projectmanagement skills client relationship management and a deepunderstanding of our service offerings and industrylandscape.
KeyResponsibilities:
1.ClientEngagement and RelationshipManagement:
- Serveas the primary point of contact for assigned clients understandingtheir strategic objectives and ensuring the company delivers ontheirexpectations.
- Buildand maintain strong relationships with key stakeholders at clientorganizations through regular communication meetings andpresentations.
2.ProjectManagement:
- Leadthe endtoend management of client projects including scopingplanning execution anddelivery.
- Collaboratewith internal teams (research sales operations) to ensure projectsare executed effectively and meet client goals anddeadlines.
- Monitorproject progress identify potential issues or risks and implementsolutions to ensure successfuloutcomes.
3.SolutionDevelopment andCustomization:
- Workclosely with clients to understand their unique challenges andobjectives and tailor companys service offerings to meet theirspecificneeds.
- Collaboratewith internal teams to develop customized research methodologiesrecruiting strategies and engagementplans.
- Facilitatingeducational interactions between our experts (including industryexecutives independent consultants academics and former policymakers across all sectors) and ourclients.
4.DataAnalysis and InsightGeneration:
- Analyzedata and insights gathered from the company engagements to provideactionable recommendations and strategic insights toclients.
- Presentfindings and recommendations in a clear and compelling mannerthrough written reports andpresentations.
5.Marketand IndustryExpertise:
- Stayinformed about market trends industry developments and competitoractivities relevant to clientsbusinesses.
- Leverageindustry knowledge to anticipate client needs and proactively offersolutions andinsights.
6.ContinuousImprovement andInnovation:
- Identifyopportunities for process improvements and efficiencies within theClient Solutionsteam.
- Contributeto the development and enhancement ofcompanysservice offerings based on client feedback and marketinsights.
Anideal candidate will have thefollowing:
Up to 46 years of experience ideally in fullfledged clientfacing/servicing roles that could be in consulting FinancialServices market research or other professional services or startup
environment.
Strong cando attitude and track record of business growth /turnaround
Successful track record of working in fast paced client serviceenvironment
Client focused/driven individuals must be able to innovate to be aproblem solver forclients.
Outstanding communication (oral and written) skills in English andwillingness to call and engage seniorprofessionals
Understanding of the business climate. Interest in working acrossindustries subjects ranging from industrials to consumer tohealthcare
Weseek bright positive and flexible people whoalso:
Act with the highest integrity and professionalism in all theirendeavors
Think creatively and focus on opportunities for acceleratedgrowth
Exhibit relentless attention todetail
Express a strong desire to work in and lead ateam
Demonstrate the ability and initiative to handle increasingresponsibility overtime
Aboutus
Weare the worlds knowledge marketplace. Our clients rely on ourglobal team to connect with powerful insight across fields from ournetwork of 700000 experts (and the hundreds of new experts werecruit every day). We serve thousands of the worlds bestbusinesses from Fortune 500 corporations to leading technologycompanies to professional services firms and financialinstitutions. We connect our clients to the worlds largest and mostvaried source of firsthand expertise including executivesscientists academics former publicsector leaders and the foremostsubject matter specialists. Our industryleading complianceframework allows clients to learn in a structured auditable andtransparent way consistent with their own internal complianceobligations and the highest professional ethical standards. Ourcompliance standards are a major competitive differentiator and keycomponent of the companysculture.
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