Head of Delivery

1 month ago

Mumbai, India Arthan Full time
Description
  • Collaborate with the CEO and CXOs in setting and driving organizational vision, operational strategy, and hiring needs
  • Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management and annual operating plan
  • Oversee company operations and employee productivity, build a highly inclusive culture where team members thrive and organizational outcomes are met
  • Assess and implement improved processes and new technologies, and collaborate with management regarding the implementation of these improvements.
  • Evaluate performance by analyzing data and metrics and establish corrective measures where needed
  • Manage budgets, capital investment and expenses to ensure that the company achieves targets on growth, profitability and customer metrics
  • Manage relationships with partners/vendors
  • Maintain and build trusted relationships with key customers, clients, partners, and stakeholders


Functional Details:

  • Proven experience/ track record as Head of Operations/Delivery or in a similar role in the development sector
  • Understanding of business functions such as HR, Finance, marketing, etc.
  • Working knowledge of data analysis and performance/operation metrics
  • Exceptional organizational and leadership abilities
  • Excellent interpersonal and communication skills
  • Competence in decision-making and problem-solving
  • Readiness to travel extensively - MBA or Masters in a related discipline


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