Support Executive
3 weeks ago
We are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with development teams to identify and resolve any technical problems that might arise during the development of software.
Qualification: MCA, MTech, BTech, BCA, BSc, MSc, Relevant Certificate Course
RequirementsOverall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires.
Provide Technical Support to Client: Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Work closely with the development team to get the issues fixed.
Assist with Software Design and Development: Keep involved in the creation of new software and work closely with software development teams to identify and resolve potential issues in the development stage. Analyse all aspects of the software and make suggestions throughout the development phase to avoid issues in the final product.
Create Technical Documents and Manuals: Create & Updating self-help documents so client can try to fix problems themselves.
REQUIRED SKILLS:
• Strong analytical, troubleshooting and problem-solving skills. • The ability to work in teams, as well as independently.
• Strong verbal and written communication skills, English is a must to be able to work with overseas clients Address customer concerns and issues regarding software installation and operation.
• Communicate with users/ customers at a defined interval and provide ongoing updates.
• Document complaint reports and troubleshooting steps
• Assist software developers to resolve technical issues during the software development phase
• Teach customers how to install and use software products
• Basic Database operations (MS SQL Server, Oracle etc.)
• Knowledge about Windows Server Operating systems and IIS will be preferred
• Knowledge about software development basics will be the advantage
-
Support Executive
1 month ago
Surat, India Deep Technologies Full time**Job Summary** **Responsibilities and Duties** Support, Support Executive, Cpanel, Google Apps, Gmail,Web Service Technical Support Engineer ERP CRM - Support Engineer Support Executive - whm / cPanel support - G Suite Support - Microsoft 365 - Website Support **Key Skills** Communication, cpanel Gsuite Microsoft 365 website Support **Required Experience...
-
Customer Support Executive
1 month ago
Surat, India InfyOm Technologies Full timeExp:Fresher We are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...
-
Customer Support Executive
2 weeks ago
Surat, India ANS IT INDIA PVT LTD Full timeWe are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Chat Support Executive
7 days ago
Surat, India Destek business pvt ltd Full time**We have an urgent opening for Chats Support Executive** **Post** : Chats Support Executive **Location**: Surat **Salary**: Up to 30k per month **Experience**: - 0 to 3 Years **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹30,000.00 per...
-
Customer Support Executive
1 month ago
Surat, Gujarat, India avinashi Full timeApply for Customer Support Executive, Career Progress Consultants in Surat for Year of Experience on
-
Support Executive
3 weeks ago
Surat, India Simptra Technologies Pvt Ltd Full timeJob DescriptionFYNXTis a Singapore based Software Product Development company that provides a Software as a Service (SaaS) platform to digitally transform leading brokerage firms and fund management companies and help them grow their market share. Our industry leading Digital Front office platform has transformed several leading financial institutions in the...
-
Support Executive
3 weeks ago
surat, India Simptra Technologies Pvt Ltd Full timeJob Description FYNXTis a Singapore based Software Product Development company that provides a Software as a Service (SaaS) platform to digitally transform leading brokerage firms and fund management companies and help them grow their market share. Our industry leading Digital Front office platform has transformed several leading financial institutions in...
-
Customer Support Executive
1 month ago
Surat, India GM Infotech Full timeWe are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 3 PM to 12 AM, ensuring that our customers receive timely support during their...
-
Customer Support Executive
4 weeks ago
Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...
-
Customer Support Executive
1 month ago
Surat, India Growder Technovations Private Limited Full timeJob role : Logistic Executive (4-6 Yrs Exp) Location, Varachha, Surat **Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships...
-
Support Executive
3 weeks ago
Surat, India Simptra Technologies Pvt Ltd Full timeJob DescriptionFYNXTis a Singapore based Software Product Development company that provides a Software as a Service (SaaS) platform to digitally transform leading brokerage firms and fund management companies and help them grow their market share. Our industry leading Digital Front office platform has transformed several leading financial institutions in the...
-
Customer Support Executive
1 month ago
Surat, India VETRON IT SERVICES Full timeWe are looking for a Customer Support executive. **Responsibilities** - Must be fluent in English. - Manage Backend Process. - Must be good in Typing. - Immediate joiner will be preference. **Salary**: ₹10,000.00 - ₹60,000.00 per month **Benefits**: - Flexible schedule - Paid sick time Schedule: - Day shift - Flexible shift Supplemental pay...
-
Customer Support Executive
9 hours ago
Surat, India Kaapro Management Solutions Full timeOpening: 1 Nos.- Job ID: 64872- Employment Type: Full Time- Reference: - Work Experience: 1.0 Year(s) To 3.0 Year(s)- CTC Salary: 3.00 LPA TO 3.60 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Internet/Ecommerce- Location: - Surat Posted On: 25th Jul, 2023 **Designation - Customer Support Executive Location - Utran,...
-
Software Support Executive
7 days ago
Surat, India Simptra Technologies Pvt Ltd Full timeWe are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with...
-
Customer Support Executive
1 month ago
Surat, India Netizens Technologies Full timeWe have a vacancy for a Customer Support Executive at Netizens Technologies, one of the fastest-growing IT companies in Surat. **Responsibilities**: - Serves customers by providing product and service information and resolving product and service problems. - Answer inbound/outbound calls professionally & provide information about products/services...
-
Software Support Executive
7 days ago
surat, India Simptra Technologies Pvt Ltd Full timeJob Description We are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work...
-
Software Support Executive
7 days ago
Surat, India Simptra Technologies Pvt Ltd Full timeJob DescriptionWe are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work...
-
IT Support Executive
2 weeks ago
Surat, Gujarat, India Jewel Goldi India Full timeProvide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Desktop Troubleshooting. - Strong Knowledge regarding Hardware and basic knowledge of networking - Perform hardware and software installations, configurations and updates as needed - Create...
-
Customer Support Executive
1 month ago
Surat, Gujarat, India Ompax Lifestyle Private Limited Full time**Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...
-
Customer Support Executive
1 month ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...