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Lead Assistant Manager EXL/LAM/1087215

4 months ago

Noida, India exl Full time

Job Description

Position Title, Responsibility Level

LAM - Cognitive CX Delivery

Function

Digital Transformation

Reports to

Manager – Digital CX CoE

Permanent/ Temporary

Permanent

Span of Control

Individual Role 

Location

Noida

Basic Function

.

Strong experience in developing intent and utterances based logics and interaction flows on conversational AI  Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle

Essential Functions

Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner

Primary Internal Interactions

Service Delivery Managers Digital transformation team ISG Team

Primary External Interactions

Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums