IT Technical Support Engineer

3 weeks ago

Bagalur, India Crossbow Labs Full time
Job Description
  • Installs, updates, modifies, and makes minor repairs to computer hardware (laptops and servers) and software. 
  • MS O365 management. 
  • Maintains system functionality by installing and testing computer components 
  • Maintain networks - Local and Internet 
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders. 
  • Co-ordinate with Third party vendors for resolution of IT systems and network equipment. 
  • Resolves tickets and technical requests and troubleshoots technical and process issues to maintain productivity. 
  • User Access Management  
  • Provisioning of Physical and Logical User access and maintain reports. 
  • Adhere to organization’s IT operations management - IT allocation, withdrawal  
  • Install software / operating system and necessary applications. 
  • Anti-virus / malware and Vulnerability management - Install and maintain AV signature updates and patches in a timely manner. 
  • Generate Vulnerability Scan and maintain reports  
  • Evaluate and test new programs and applications  
  • Documents hardware and software updates. 
  • Review and Maintain IT Reports and security reports 
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. 
  • Prepares reference material for users by drafting operation instructions 



Requirements
  • Excellent problem-solving and troubleshooting skills. 
  • The ability to communicate technical information in an accessible manner to non-technical employees. 
  • A process improvement mindset. 
  • Software maintenance and testing capability. 
  • Vendor co-ordination and management 
  • Basic knowledge of networking principles and operating systems. 
  • Ability to prioritize effectively and execute tasks  
  • Customer-service focus. 
  • Collaborative mindset. 
  • Hands-on problem-solving ability. 
  • Knowledge of IT Service management  



Requirements
Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor co-ordination and management Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of IT Service management

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