IT Technical Support Engineer
3 weeks ago
- Installs, updates, modifies, and makes minor repairs to computer hardware (laptops and servers) and software.
- MS O365 management.
- Maintains system functionality by installing and testing computer components
- Maintain networks - Local and Internet
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Co-ordinate with Third party vendors for resolution of IT systems and network equipment.
- Resolves tickets and technical requests and troubleshoots technical and process issues to maintain productivity.
- User Access Management
- Provisioning of Physical and Logical User access and maintain reports.
- Adhere to organization’s IT operations management - IT allocation, withdrawal
- Install software / operating system and necessary applications.
- Anti-virus / malware and Vulnerability management - Install and maintain AV signature updates and patches in a timely manner.
- Generate Vulnerability Scan and maintain reports
- Evaluate and test new programs and applications
- Documents hardware and software updates.
- Review and Maintain IT Reports and security reports
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
Requirements
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor co-ordination and management
- Basic knowledge of networking principles and operating systems.
- Ability to prioritize effectively and execute tasks
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Knowledge of IT Service management
Requirements
Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor co-ordination and management Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of IT Service management
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