Digital Network

6 months ago

Bengaluru, India Microland Full time

Required Skills
 
Technology | Cisco R and S Network Administrator - Level 2 Support

Technology | Fortigate Firewall Administrator - Level 2 Support

Technology | Fortigate SDWAN Administrator - Level 2 Support

Education Qualification :
Any Graduation

Certification Mandatory :
NSE4 OR CCNA

Technology  

Network Fundamentals:  Understanding of networking hardware from multiple vendors including open source. Candidate should possesses understanding of DC scenarios with experience. Configuration, implementation and troubleshooting experience of all Routing & Switching Protocols. Experience of installation, configuration & troubleshooting of Routers, Switches and Firewalls from different OEMs.  WAN Topologies:  Identify and correct chronic issues associated with WAN / LAN. Manage configuration files. Acquire knowledge & provide training to others on new products, technologies and certify. Identify venues where it can benefit in bringing new business.  SDWAN Technology:  Deploy, Troubleshoot, Implement SDWAN Networks based on Fortinet product. Network Security:  Configure & Verify Firewalls, IPSec Tunnels, SSL/HTTPS, TCP/IP, LoadBalancers, VPN devices hardware and software operation using all commands. Strong knowledge on all functionalities of policies/Public-Private security authentications. Tools:  knowledge/hands-on experience on various tools including open source used in the enterprise networks like Entuity, NetScout, BigPanda and Remedy/Service-Now ticketing systems and process flow. Programing/Scripting:  Any programming/DevOps skills knowledge/hands-on would be added advantages 

MAIN RESPONSIBILITIES AND ACTIVITIES  

High level deliverables in Network & Security including SDWAN Technologies, Cisco Nexus Appliances, FortiGate/Cisco/PaloAlto NGFW, F5 LTM, Leaf-Spine/3-Tier Architecture, Routing & Switching, Gateway Load Balancing, Various VPN Technologies, WAN Technologies, Wireless LAN Infrastructure, PKIs & Digital Certificates, Network management/monitoring and Automation using SNMP/sFlow/netconf/telemetry etc.,  Troubleshoot and resolve issues with Customer’s Network Infrastructure through tickets Work on different type of issues through tickets and resolve tickets for software, hardware and networking issues.  In case of issue not resolved within a specified period, escalate to next level for assistance  Planning & Implementation of CRQs by strictly following Customer’s Change Management Process for any Network related changes  Engineer to plan changes to a wide range of switches/routers across Customer’s network to remediate any issue in network and perform the activities during planned & approved maintenance window.  Create tickets with ISPs in case of Backbone/Remote site links flap or down events and continue to follow up until resolution/root cause provided.  Work with different Service owners within Customer’s environment to come up with a plan to execute a change that may affect them. Periodic status update & clear communication of any Network issues to several Team of Customer over mail/chat.  Escalate to Customer’s Network team in case of any discrepancy in Network monitoring and provide/suggest solution. E.g.: Not receiving alerts, enormous alerts from a specific site, repetitive alerts etc., Knowledge Management:  Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team, create KB articles  Operations:  Compliance to set Process, provide on-call Support, SLA & SLOs, Project/Program Guidelines, Participate in all type training sessions  Improve security, stability, scalability, speed, and customer satisfaction of the various technology platforms Work on cross-technology platform initiatives New technologies Document SOPs for downstream teams Follow ITIL processes for day-to-day activities Shifts

Shift Timings  

Generally, the role will require working in the 6:00 pm to 3:30 am or 9:30 PM to 7:00 AM shift in India including 24x7 Rotational Shifts including weekends  For high severity/priority production issues/releases, the engineer will have to provide support as and when required (24x7)  Collaboration with international customer/colleagues will require being available during the shift Release activities and Change Request board meetings will require presence during off-hours 

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