Program Coordinator

1 month ago


Noida, India Pearson Part time

About Pearson VUE

Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 19 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. Our mission is to deliver high-stakes exams that help industries advance their professions and safeguard their communities across the globe.

Program Coordinator

The Program Coordinator /Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Primary Responsibilities

Level 3 Escalation calls

Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business

Ensure candidate results are sent to clients in a timely manner

Prepare client reports

Act as an escalation point for service-related problems

Promote client programs and products

Determine additional opportunities and possible operational trouble areas

Input accurate customer information into the database

Assist in training and monitoring call center agents to ensure quality of service

Maintaining the SLA for different LOB’s

Reports

Client Management

Events handling

Qualifications/Education and Experience:

Required education- Bachelor’s degree

2-4 years’ experience in a similar/related position

Confident and fluid communicator

High levels of customer service skills

Previously operated in a Level 2 support role

Previous subject matter expert knowledge

Familiar and comfortable working in a busy corporate environment/shifts(24*7)

Experience in providing application support

Familiar with MS Office

Experienced in collating reports

Desired Candidate Profile:

Excellent oral and written communication skills

Great attention to detail

Problem solving skills

Strong organizing and time management skills

Customer service skills

Effective team working skills

Client and People Management skills

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.


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