Program Coordinator
2 weeks ago
**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**
**Primary Responsibilities**
- **Level 3 Escalation calls.**:
- **Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.**:
- **Prepare client reports.**:
- **Act as an escalation point for service related problems.**:
- **Promote client programs and products.**:
- **Determine additional opportunities and possible operational trouble areas.**:
- **Input accurate customer information into the database.**:
- **Assist in training and monitoring call center agents to ensure quality of service.**:
- **Maintaining the SLA for different LOB’s.**:
- **Reports.**:
- **Client Management**:
- **Events handling**:
- **People Management(In Manager Absence)**
**Job**: CUSTOMER SERVICE
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 9872
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