Customer Interaction Specialist
4 weeks ago
CustomerInteraction SpecialistVoice
Experience:Minimum 1 to 5 years in international voicesupport
Qualification:Degree
Excellentspoken and written English communicationskills.
Shifts:
- Morning:9 am to 6pm
- Noon:12 pm to 9pm
- Night:3 pm to 12am
Responsibilities:
- Provideexceptional customer support through voice communicationchannels.
- Handleinternational customer queries and issues with a high level ofprofessionalism.
- Communicatefluently in English demonstrating excellent languageskills.
- Interactwith patience and empathy while assisting customers andbystanders.
- Manageappointments with doctors and ensure seamlessscheduling.
- Actas a liaison between hospitals patients and otherstakeholders.
- Workin a fastpaced environment with a focus on quality andefficiency.
- Utilizeeffective problemsolving skills to address customer concerns andinquiries.
- Collaboratewith team members to ensure consistent servicedelivery.
- Adhereto rotational shifts including morning noon and nightshifts.
Requirements
- Minimum1 to 5 years of experience in international voice support.
- Bachelorsdegree in anydiscipline.
- Excellentspoken and written English communicationskills.
- Abilityto work in rotational shifts (morning noon andnight).
- Patienceand empathy in dealing with customers andbystanders.
- Comfortablehandling appointments and coordinating with medicalprofessionals.
- Familiaritywith healthrelated processes and terminology is aplus.
- Mustbe located or willing to relocate to Infopark KakkanadKochi.
- Cabfacility will be provided for nightshifts.
Benefits
- Competitivesalary with shiftallowances.
- EmployeeProvident Fund (EPF) and Employee State Insurance (ESI)benefits.
- Healthinsurancecoverage.
- Cabfacility for nightshifts.
- Opportunitiesfor career growth and development in a dynamic workenvironment.
Degree Mandatory English language fluency mandatory Fluency inEnglish speaking mandatory Interpersonal Communication skills Mustbe a quick learner
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