Senior Technical Support Engineer

1 month ago

Hyderabad, India insightsoftware Full time

Senior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud)

Full-time

Company Description

Insightsoftware  is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

As our new Senior Technical Support Engineer, you will:

Provide technical and product support to the US customer base via telephone, web conferencing and e-mail. Facilitate successful resolution of customer issues by troubleshooting, testing, documenting, and communicating those issues to all relevant people. Contribute to the development and on-going improvements of our on-line help system and product portal. Log cases and provide customer information to internal development team. Contribute to the overall development of our products with your ideas, suggestions and creative input. Demonstrate ownership of customer base by establishing strong relationships and providing guidance whenever needed or warranted.

Additionally, you will:

Provide support to Services team on all aspects of the install, configuration and deployment of our software.

Qualifications

Experience in IT Systems administration:

Advanced level experience in deploying and managing Servers on Linux and Windows platforms. Experience in DevOps Processes: Experience in building, deployment, maintaining/managing IT infrastructure. Advising regarding the best tools and technologies to meet the IT infrastructure needs. Knowledge of Cloud platforms (AWS, MS Azure, Google Cloud Platform-GCP), OS Administration, scripting (Linux Shell scripting) & SQL.

Experience in Database Management:

Must have experience in deploying and managing PostgreSQL & Actian Vector databases. Perform DB health checks, performance tuning, database optimizations etc. Experience in backup, restore & recovery processes. Experience in database upgrades & migrations to Cloud platforms. Experience in Virtualization Technologies: Experience in Server Virtualization technologies like VMware, Windows Server Virtualization (Hyper-V), Red Hat/Oracle Virtualization and deployment of VM servers. Experience in Containerized/Orchestrated Infrastructure: Experience in deploying and managing Docker Containers for Microservices in Microservices architecture. Experience in Configuration Management Systems: Experience in Systems configuration management on Windows, Linux & Cloud (AWS, Azure, OCI, GCP) platforms.

Nice to have Skills/Experience:

ERP Systems – Oracle EBS, Oracle JDE (World and Enterprise 1)Database Integration & Replication Solutions like Qlik(Attunity) Replicate, HVR, Actian DataConnect etc.Micro-services & Application Services.Oracle, MS SQL Server & IBM DB2 RDBMS. ​

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

  • Technical Support Engineer

    2 months ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Senior Technical Support Engineer

    5 days ago

    Hyderabad, India insightsoftware Full time

    Senior Technical Support Engineer Full-time Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive...

  • Engineer – Technical Support

    3 months ago

    hyderabad, India Qube Cinema Full time

    Position:  Engineer – Technical Support (Broadcast) Position Count:  1 Location:  Mumbai, Delhi, Chennai and Hyderabad Experience :  Fresher/Experience Job description: The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address...

  • Senior Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelChoose OneJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Technical Support Engineer

    4 days ago

    Hyderabad, India Kofax Full time

    Job PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Engineer – Technical Support

    4 weeks ago

    Hyderabad, India Qube Cinema Full time

    Position:Engineer – Technical Support (Broadcast) Position Count:1 Location:Mumbai, Delhi, Chennai and Hyderabad Experience :Fresher/Experience Job description: The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...

  • Senior Technical Support Engineer

    2 weeks ago

    Hyderabad, India insightsoftware Full time

    Senior Technical Support Engineer Full-time Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India Kofax Full time

    Job Level Choose One Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India Kofax Full time

    Job Level Choose One Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Senior Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud)Full-timeCompany DescriptionInsightsoftwareis a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting,...

  • Senior Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud) Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain,...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...

  • Technical Support Engineer

    6 days ago

    hyderabad, India Kofax Full time

    Job Level Mid Career Job Title Technical Support Engineer About the company: Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes. We helped...

  • Technical Support Engineer

    6 days ago

    Hyderabad, India Kofax Full time

    Job Level Mid Career Job Title Technical Support Engineer About the company: Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes. We helped...

  • Senior Technical Support Engineer

    3 weeks ago

    Hyderabad, India insightsoftware Full time

    Senior Technical Support EngineerFull-timeCompany DescriptionInsightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will...

  • Senior Technical Support Engineer

    2 days ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....