Team leader Workforce

4 days ago


Gurugram, India BT Group Full time

What you’ll be doing

1. Coordinates teams in the utilisation of frameworks that share leading practices on team model designs, tools, and governance.
2. Contributes to the design of customer support and governance models.
3. Participates in customer discussions, supporting the identification of operational priorities and impacts that support alignment to strategic decisions.
4. Supports the team's efforts around automation, tooling and monitoring opportunities across the delivery unit.
5. Coordinates the analysis and communication of risk, supporting strategies with functional leaders across service disciplines.
6. Ensures that contractual and delivery documentation are maintained with accuracy and that details are kept up to date.

The skills you’ll need

Tactical PlanningService AssuranceIT Service DeliveryRegulatory ComplianceContinuous ImprovementProblem SolvingIT AuditsCustomer InsightsRisk ManagementIT SecurityData AnalysisTechnology GovernanceBusiness Process ImprovementTechnical ReportingTalent ManagementDecision MakingGrowth MindsetQuality AssurancePerformance ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.


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