Customer Success Manager

4 weeks ago


Gurugram, India AideWiser SolTek Full time

Role - Customer Success Manager

Experience - 1 to 10 Years

Location - Gurgaon (onsite)

Requirements

  • Bachelor's degree in business, marketing, or a related field.
  • 1+ years of experience in customer success or account management
  • Experience with the SaaS industry is a must
  • Strong communication and interpersonal skills.
  • Ability to build strong relationships with customers.
  • Excellent problem-solving skills and ability to think creatively to resolve issues.
  • Proven track record of improving customer satisfaction and NPS/CSAT scores.
  • Strong project management skills and ability to prioritize competing demands.
  • Knowledge of SaaS products and technology preferred.
  • Hands-on experience in Stakeholder Management


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