Junior Operations Associate

4 weeks ago

Mumbai, India Snaphunt Full time

The Offer

  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits

The Job

You will be responsible for :

  • Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
  • Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.
  • Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
  • Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
  • Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
  • Creating dashboards and reports for our corporate partners
  • Doing briefing calls with new customers to enable them to understand TMS.
  • Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
  • Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team

The Profile

  • You have at least 0.6 months experience within a Sales Operations / Sales Support role, ideally within the Ed Tech and FinTech industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of customer support and sales operations
  • You are adaptable and thrive in changing environments
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data

The Employer

Our client is a holistic career discovery platform that enables students to discover themselves and their ideal careers. T

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