Team Lead – Client Support, Service Desk

This role is responsible for delivering a highly customer focused service within a mission critical managed services based environment. This includes developing a team of Service Desk, Support Level I and II Analysts that can exceed customer expectations both in technical resolution and customer service. • Responsibility for management/escalation of...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Description : Managing a team of Service Desk Analysts Delivery of the day-to-day Service Desk function Drive a motivated, high quality and highly productive team environment Providing an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teams Identifying and implement operational...

Description : Managing a team of Service Desk AnalystsDelivery of the day-to-day Service Desk functionDrive a motivated, high quality and highly productive team environmentProviding an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teamsIdentifying and implement operational...

Company Description Hawaii Tech Support is an IT partner founded in 2004 with a mission to empower clients and contribute to an agile and diversified economy in Hawaii. The company values trustworthiness, helpfulness, and compassion, which guide their collaboration with clients and support their success. Certified as a Microsoft Small Business Specialist,...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

Job DescriptionRole : Team Leader - Service DeskLocation : PuneJob Summary?Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting.Years of Experience Needed:-6+ Years of Experience SD Team LeadMinimum EducationAny Graduate + ITIL certifiedRequirementPassport (Mandate) AdvantageSkills...

Job Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement Passport...

Job Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement ...

Job Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement Passport...

Company DescriptionHawaii Tech Support is an IT partner founded in 2004 with a mission to empower clients and contribute to an agile and diversified economy in Hawaii. The company values trustworthiness, helpfulness, and compassion, which guide their collaboration with clients and support their success. Certified as a Microsoft Small Business Specialist,...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

About Us: Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients. Position Overview: We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...

(sERVICE dESK AND mAJOR INCIDENT mANGEMENT) - (3 TO 5 years) (Pune/Remote) - What's this role about? **As IT SD & MIM Analyst, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment were challenged and...