Citrix Advanced Operations Analyst II

2 weeks ago

Bengaluru, India Novo Nordisk Full time

  

Department – Global IT Operations (GITO) GBS

 

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now

 

About the department

The position is based in the part of Global IT Operations (GITO) – a department with 400+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 100+ people in 10+ Product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world.

 

The Position

As a Citrix Advanced Operations Analyst II, You will be responsible mainly for technical operations management of Citrix services globally for Novo Nordisk. The Citrix services includes Citrix Onprem environment, Citrix cloud environment, Citrix portal, Citrix workspace portal, Citrix Workspace app. Needs to be proactive in engaging close dialogue with the IT architects, IT specialists, IT service and system managers, stakeholders and vendors to manage the Citrix environment effectively and improve end user experience. The position holder requires sound technical expertise, proficient stakeholder and vendor management skills and good communication skills with proven experience in this field. The position holder should be good at troubleshooting complex issues and driving towards problem resolutions by managing multiple stakeholders and vendors.You will be entrusted with the below responsibilities:

  • Perform technical operations management of Citrix services at NN and provide Technical operational support globally.
  • Perform Incident, Change and Problem Management in alignment with Strong understanding of ITIL Framework, ITSM processes. Lead troubleshooting exercises during Major Incident and Critical outages for Citrix Infrastructure issues reported globally.
  • Enable fast and optimal project execution for new service creation and service improvements. Perform daily monitoring of Citrix environments to identify issues and take action.
  • Perform trend analysis and capacity management of Citrix environments and identify underlying issues and propose solutions. Assist Service manager for IT Infrastructure quality and compliance activities including audit and inspections.
  • Manage and liaise with the IT Infrastructure vendors providing Citrix Infrastructure services. Drive Root cause analysis activities to solve recurring issues and critical incidents.
  • Drive IT security compliance activities including arranging penetration tests. Create Disaster recovery plans and drive disaster recovery activities annually.

 

Qualifications

  • Bachelor’s or master’s degree in or equivalent with overall 7+ years of experience in pharmaceutical industry or other regulatory field is preferred.
  • Minimum 5+ years of experience in Citrix platform.
  • Extensive knowledge and hands-on experience on IT infrastructure (Wintel, DNS- Domain Name System, DHCP-Dynamic Host Configuration Protocol, Group policy management).
  • Experience in Azure or Scripting languages will be added advantage.
  • Strong communication skills including ability to communicate with global stakeholders at various organizational levels.
  • Self-managed with strong personal drive and coaching skills. Ability to work well within a group, engage with peers and colleagues towards delivering excellent performance and results including continuous improvement. 
  • Ability to analyze and solve complex issues in a timely and structured manner.

 

Working at Novo Nordisk

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 64,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.

 

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

 

Deadline
26 June 2024.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

 

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