Citrix Advanced Operations Analyst II

2 weeks ago

Bengaluru, India Novo Nordisk Full time

The position

holder should be good at troubleshooting complex issues and driving towards problem resolutions by managing multiple stakeholders and vendors.You will be entrusted with the below responsibilities: Perform technical operations management of Citrix services at NN and provide Technical operational support globally. Perform Incident, Change and Problem Management in alignment with Strong understanding of ITIL Framework, ITSM processes. Lead troubleshooting exercises during Major Incident and Critical outages for Citrix Infrastructure issues reported globally. Enable fast and optimal project execution for new service creation and service improvements. Perform daily monitoring of Citrix environments to identify issues and take action. Perform trend analysis and capacity management of Citrix environments and identify underlying issues and propose solutions. Assist Service manager for IT Infrastructure quality and compliance activities including audit and inspections. Manage and liaise with the IT Infrastructure vendors providing Citrix Infrastructure services. Drive Root cause analysis activities to solve recurring issues and critical incidents. Drive IT security compliance activities including arranging penetration tests. Create Disaster recovery plans and drive disaster recovery activities annually. Qualifications Bachelor’s or master’s degree in or equivalent with overall 7+ years of experience in pharmaceutical industry or other regulatory field is preferred. Minimum 5+ years of experience in Citrix platform. Extensive knowledge and hands-on experience on IT infrastructure (Wintel, DNS- Domain Name System, DHCP-Dynamic Host Configuration Protocol, Group policy management). Experience in Azure or Scripting languages will be added advantage. Strong communication skills including ability to communicate with global stakeholders at various organizational levels. Self-managed with strong personal drive and coaching skills. Ability to work well within a group, engage with peers and colleagues towards delivering excellent performance and results including continuous improvement. Ability to analyze and solve complex issues in a timely and structured manner. Working at Novo Nordisk Novo Nordisk is a global healthcare company headquartered in Denmark. For years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 64, bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.

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