Call Center Representative

4 weeks ago


Gurugram, India BP Services Full time
Job brief

We are lookingfor a Call Center Representative that will be the liaison betweenour company and its current and potential customers. The successfulcandidate will be able to accept ownership for effectively solvingcustomer issues complaints and inquiries; keeping customersatisfaction at the core of every decision and behavior.

Responsibilities
  • Managelarge amounts of inbound and outbound calls in a timelymanner
  • Follow communication“scripts” when handling differenttopics
  • Identify customers’ needsclarify information research every issue and provide solutionsand/or alternatives
  • Seize opportunities toupsell products when they arise
  • Buildsustainable relationships and engage customers by taking the extramile
  • Keep records of all conversations in ourcall center database in a comprehensible way
  • Frequently attend educational seminars to improveknowledge and performance level
  • Meetpersonal/team qualitative and quantitative targets
Requirements
  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along withactive listening
  • Familiarity with CRM systemsand practices
  • Customer focus and adaptabilityto different personality types
  • Ability tomultitask set priorities and manage time effectively
  • High school degree

Skills

CRMsystems,crm - customer relationship mgmt,customersatisfaction,customer focused,customer service skill,CommunicationSkills,interpersonal communication skills,Document Management


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