Operations Lead

1 month ago

Mumbai, India ASSPL - Maharashtra Full time
You are responsible for ensuring that you have properly trained people and their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with 3P delivery providers to ensure Amazon standards are met in accordance to service contracts.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our FC operations. In this role, you will be responsible for:

- Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
- Driving performance management of your team members. Preparing and implementing training and development plans for associates.
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
- Conducting 4M and 5S audits for the delivery station on a daily basis.
- Stand-in for Area Manager
- Ability to manage day and night shifts.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

BASIC QUALIFICATIONS

- Bachelor's degree
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Speak, write, and read fluently in English
- Experience with Excel
- Strong execution skills, action oriented, go getter
- Resourceful to identify the way to get things done using limited resources
- Ability to work under pressure situations
- Ability to work in ambiguous situations and to come out with solutions as per the situations faced
- Good people management skills

PREFERRED QUALIFICATIONS

- A self-motivated person with the ability to motivate the associates/team members
- Good analytical and problem solving skills
- Proficiency in Amazon systems or similar systems
- 1-3 yrs of experience in managing a process and people as a lead

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